Infrastructure Support Technician

Job Summary: This position operates under minimal supervision, providing both remote and onsite hardware and software support for PC-based systems across the organization, as well as junior-level enterprise application and server administration. Responsibilities also include training end users on equipment and software usage. Successful candidates must possess expertise in Windows 11 and native applications, TCP/IP and Microsoft Networking, Microsoft Office 365, and have experience deploying and troubleshooting network and standalone printers, iPhone and Android mobile devices, and iPad tablets. A basic understanding of networking equipment is necessary for handling support and break/fix requests. Proficiency in Azure AD/Entra administration, Microsoft Exchange Online, Mobile Device Management (MDM), and Microsoft Intune are required. Candidates should demonstrate initiative, strong problem-solving and troubleshooting abilities, teamwork skills, and personal accountability. The ideal applicant will be client-oriented with excellent interpersonal capabilities and adept in fast-paced, dynamic environments. The role may involve some physical labor.    Essential Functions: Conduct primary onsite problem assessment, resolution, and documentation Troubleshoot desktop and server issues Support local infrastructure Provide end-user assistance and escalate technical issues as needed Image laptops and desktops using PXE boot Install hardware and software, including operating systems and office applications; unpack new equipment, install/remove options in PCs, configure software, prepare equipment for shipment, relocate workstations, clean and refurbish devices Repair and upgrade computer equipment, resolve issues with PCs and printers, respond to Help Desk dispatches Administer corporate workstation assets via asset management systems, tag equipment, conduct inventories as required Create and update technical documentation Provide desk-side training in hardware and software operation   Supervisory Responsibilities: None   Minimum Qualifications: Three or more years of relevant professional experience Ability to lift and carry up to 50 lbs. Strong communication skills in diverse settings Superior organizational, prioritization, detail orientation, and interpersonal skills Excellent written and verbal communication abilities, with both technical and non-technical users; attention to detail in technical documentation Experience supporting Windows-based users in Microsoft 365 Familiarity with call tracking systems (ServiceNow preferred) User and Computer object administration in Microsoft Active Directory Proficiency in Microsoft Exchange Online and Entra/Azure AD administration Experience with Mobile Device Management solutions (Intune preferred) Availability for escalation during on-call rotations (nights, weekends, holidays); occasional out-of-town travel required   Preferred Qualifications: Experience with Intune Autopilot/SCCM Virtualization experience with Microsoft Hypervisor (Hyper-V) Understanding of Microsoft Teams and Teams telephony Experience with Cisco Meraki networking equipment and cameras Familiarity with TeamViewer for remote management   Knowledge and Skills: Demonstrated ability to learn quickly using various resources such as Google, technical manuals, and YouTube Exceptional customer service skills Extensive knowledge and troubleshooting skills with Windows Desktop and Server OS, network printing, Microsoft Office, and Active Directory Comprehensive understanding of PC, networking, and server hardware/software Proven capacity to resolve complex technical issues efficiently   Featured benefits Medical insurance Dental insurance Vision insurance Paid Family leave Paid maternity leave 401(k) with Match Voluntary Life, Accident, Critical Illness and Hospital indemnity Paid Holidays Tuition assistance Short-term and Long-term Disability insurance    Additional Considerations: Travel Expectation:  Up to 15% including travel to Canada. This position will be onsite at the SunOpta manufacturing facility in Alexandria, MN Relocation or international remote working arrangements (outside of the US) will not be considered.   Work Environment/Physical Demands: Approximately 60% of the work is performed in an office environment.  40% of work may involve being in the agricultural or manufacturing environment.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.