QA Senior Specialist

• →5+ years in customer operations / 3+ years quality assurance, preferably in iGaming, regulated financial services, or tech-enabled customer operations. 
• →Demonstrated experience with QA evaluation frameworks, coaching, analytics, and compliance monitoring.
• →Depth of QA expertise in customer operations with measurable impact on support performance.
• →Strong analytical skills with the ability to interpret performance data and turn it into recommendations.
• →Excellent communication & interpersonal skills for feedback and collaboration.
• →Familiarity with QA tools, CRM systems, and reporting tools.
• →Ability to independently drive processes and own quality results.
• →Strong judgment in coaching, escalation handling, and compliance interpretation.
• →Fluent Greek & English, both written and spoken.

Nice to Have

• →Experience with QA automation tools or scripting to support QA workflows.
• →Knowledge of compliance systems used in EU-regulated gambling markets.
• →Background in large-scale support operations.

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.