Responsible Gaming Analyst

At Napoleon Sports & Casino, we are committed to maintaining the highest standards of Responsible Gaming and protecting our players. To strengthen our team in Belgium, we are looking for a Responsible Gaming Analyst.

In this role, you will focus on proactive player protection, including contacting players who may be at risk based on behavioral indicators. You will work closely with customer facing teams and other internal departments to ensure that our players enjoy our products in a safe and responsible way.

You will play a key role in monitoring player behaviour and conducting outbound conversations with players.

• →Proactively monitor player accounts from a Responsible Gaming perspective using advanced analytical tools
• →Conduct outbound calls with players when behavioral indicators suggest increased risk
• →Provide guidance to players on responsible gaming tools such as limits, time-outs, and self-exclusion
• →Analyse player behaviour and identify potential risk patterns
• →Act as a point of contact for Responsible Gaming questions or escalations from customer facing teams
• →Document interactions and ensure all actions are compliant with internal procedures and regulatory requirements

• Is fluent in Dutch, French and English
• Has strong communication skills and feels comfortable speaking with players on the phone
• Has empathy, good listening skills and the ability to handle sensitive conversations professionally
• Has an analytical mindset and attention to detail
• Is organized and able to follow structured processes and procedures
• Is comfortable working both independently and as part of a team
• Has an interest in Responsible Gaming and player protection

Experience in Responsible Gaming, customer service, online gambling industry, or a similar field is considered a plus.

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day.

Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.