Call Center Representative

Seychellesmid

OtherCall Center Representative

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Quick Summary

Requirements Summary

Call Center Representatives Base Rate avera

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OtherCall Center Representative

WHY JOIN SUPER-SOD?

At Super-Sod, we’ve been growing grass—and growing careers—since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal-Constitution. With a long-standing tradition of excellence, we're proud to continue growing strong!

WE PROUDLY OFFER:

Benefits are available to full-time employees working 30+ hours per week:

Competitive Wages
Flexible Paid Time Off
Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
- Hourly Benefits Overview
- Salary Benefits Overview
Access to Employee Marketplace
Employer-sponsored discounts
Health and Wellness programs
Employee Assistance programs

As a Call Center Representative at Super-Sod, you will be a key role in customer support. You’ll connect directly with inbound-calling customers, provide solutions and ensure customer satisfaction. Primary responsibilities include managing sales and processing customer orders received through phone and online communication platforms.

The Call Center Representative is responsible for managing sales and processing customer orders for request received by phone or online communication platforms.

Strategic Thinking.
Business Acumen.
Technical Capacity.
Excellent written and oral communication skills.
Results Driven.
Collaboration Skills.

Responsibilities

~1 min read

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to sit; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. This employee requires full range of motion of arms and legs and requires movement and use of limbs; this position requires good manual dexterity and coordination. This position requires the ability to occasionally lift products and supplies weighing up to 50 pounds.

High School degree and business discipline.
Related sales and customer service experience.
Must be 18 years of age or older.
Pre-employment background check and drug screening required.

Requirements

~2 min read

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Experience with turfgrass sod and seed in a retail setting.
Bachelor’s Degree in Marketing, Communication, or Business Management.
Additional education in turf management, horticulture, or similar field of study.
Bilingual (English/Spanish) ability is preferred but not required.

Base Pay (Hourly):

Call Center Representatives Base Rate average $16.00 – $19.00 per hour (based on experience and location)

Additional Compensation:

Phone Sales Commission: Phone Sales positions are eligible for monthly commissions based on individual and team sales performance.

Average commission earnings in retail sales roles range from $100 to $1500 per month, depending on call volume and sales conversion.

Commission is uncapped and paid monthly.

Additional Details:

Commission details and goals are shared during onboarding and tracked through our internal sales system.

Employees must maintain good standing and meet minimum sales thresholds to earn commissions.

Hourly Call Center Sales Pay Range

$17—$19 USD

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.