Sr Application Support Engineer

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP.
This is a work from home/hybrid position working 5 days per week with core hours between 8AM and 5PM.
This position participates in a structured on-call rotation to support 24x7 operations. On-call duties are shared across the team and may require coverage during evenings, weekends, and holidays.
Responsibilities during on-call include responding to high-priority production incidents, coordinating resolution efforts, and ensuring service restoration within defined SLAs. As part of an AI-focused team, this role is also expected to actively contribute to the continuous improvement of support processes through automation, knowledge optimization, and the adoption of innovative tools and practices.

• Bachelor’s Degree in a relevant field or 5+ years of IT experience, required

• Experience supporting MAWM or similar WMS platforms, required

• Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture, required

• Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash), preferred

• Relevant certifications (ITIL, Oracle, IBM, Microsoft), preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. 

Our Organization is an equal opportunity employer.