eCOA Technical Consultant I

• →Provide technical support for eCOA studies during the maintenance phase.
• →Investigate and resolve technical questions, incidents, and escalations.
• →Analyze system behavior, data, and integrations to identify root causes.
• →Serve as a technical escalation point for eCOA-related issues.
• →Collaborate with Project Managers, Customer Care, Product, Development, Quality, and Integration Solutions teams.
• →Support issues related to questionnaires, schedules, devices, applications, notifications, and data transfers.
• →Manage and track support requests, defects, and change control activities.
• →Communicate technical findings and proposed solutions clearly to clients and internal stakeholders.
• →Identify recurring issues and contribute to root-cause analysis and process improvements.
• →Create and maintain FAQs, support documentation, training materials, and study-specific guidance.
• →Participate in client meetings and provide technical guidance throughout the study lifecycle.
• →Support the implementation of approved system changes and study updates.
• →Perform other duties as assigned.

• Bachelor’s degree or equivalent experience.
• Experience in technical support, customer support, software operations, or issue resolution.
• Strong troubleshooting and analytical skills.
• Ability to understand technical systems, workflows, and data.
• Excellent written and verbal communication skills in English.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Excellent attention to detail.
• Ability to explain technical concepts clearly to non-technical audiences.
• Proactive, customer-focused, and solution-oriented approach.

• Experience with eCOA, IRT, EDC, SaaS, or clinical trial technology.
• Experience working with enterprise software applications.
• Basic SQL or database knowledge.
• Experience with ticketing systems and change control processes.
• Experience supporting international clients.
• Knowledge of clinical trial processes or regulated environments.

• 1–3 years of relevant experience preferred; suitable for an entry-level profile.

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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