Revenue Operations Lead

Swayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Check our our values & culture deck to learn more: https://tinyurl.com/4zjchwzs 

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands. 

• Establish a strong foundation: Design and scale our infrastructure, including CRM, reporting/insights, processes, and automations for the GTM function.
• Own systems & data: Manage and optimize our GTM tech stack, ensuring clean data, seamless integrations, and trustworthy reporting.
• Empower the sales team: Build systems, tools, and processes that help sellers spend more time selling – improving productivity, visibility, and conversion rates.
• Enable strategic decisions: Develop dashboards and analyses that surface insights on performance, conversion, and customer behavior to inform resource allocation and priorities.
• Shape GTM strategy: Partner with leadership on segmentation, pipeline design, forecasting, and annual operating plans that align with growth targets.
• Drive efficiency: Automate workflows, streamline lead-to-customer processes, and identify bottlenecks to increase productivity and revenue velocity.
• Take ownership of account mapping and commission workflows (plan design and payouts), in partnership with Sales and Finance, to drive accuracy, transparency, and scalability as the team grows.
• Lead special projects: Launch cross-functional initiatives that support growth – from customer retention initiatives to customer funnel improvements.

• 4-7 years in Revenue Operations, Sales Operations, or GTM Business Operations at high-growth B2B SaaS companies
• Strong data analysis skills and experienced in Excel (with willingness to learn google sheets); ideally also experienced in BI/reporting tools (PowerBI, Looker, Artable)
• Strong technical capability across CRM and GTM tools (HubSpot/Salesforce, Apollo/Zoominfo, Coupler/Zapier) and automation/enrichment tools
• Proven success supporting revenue-generating teams through scale, owning systems, data integrity, and forecasting
• Commercially sharp – you think like a GTM leader and build systems that drive growth, not just visibility
• A self-starter who is entrepreneurial minded and able to own projects from ideation to implementation with support and collaboration from teams
• A systems-thinker mindset: you love building processes where none exist – both comfortable and excited to operate in ambiguity
• An innate curiosity for improvement and intuitive drive to get things done – measures success by outcomes achieved, not hours logged or boxes checked. 
• Excellent cross-functional communication and project management
• Bonus: experience working in MarTech, AdTech, or creative measurement or understanding of SQL, Python, MongoDB