Senior IT Support Specialist, Desktop Services

STR is seeking a Senior IT Support Specialist to join our collaborative, high-performing team. Our IT specialists play a major part in our employee’s success, tackling every challenge with a positive, solution-focused mindset and resolving complex technical issues with speed and precision. This role calls for proven expertise in diagnosing and troubleshooting advanced problems, managing enterprise IT resources, and delivering exceptional customer support to both local and remote staff. 

• Minimum 5 years of enterprise IT support experience in a multi-platform environment 

• Ability to obtain a security clearance (active clearance desired) 

• Minimum High School Diploma or equivalent 

• Advanced proficiency with Windows 10/11, macOS, and major Linux distributions 

• Strong knowledge of enterprise software including Microsoft 365, VMware, and engineering/scientific tools such as Matlab  

• Strong knowledge of Active Directory administration including Group Policy and delegated permissions 

Preferred Qualifications 

• Certifications such as CompTIA Security+, Network+, Linux+, or equivalent professional credentials 

• Proven ability to work independently, manage multiple priorities, and succeed in fast-paced, rapidly changing environments with minimal supervision 

• Strong analytical, and diagnostic skills 

• Consistent record of delivering high-quality customer service and building strong user relationships 

Why You’ll Love Working at STR: 

At STR, we believe in creating a workplace where our employees feel valued, supported, and connected while contributing to challenging and meaningful work. In addition to the traditional health and welfare benefits, we offer a variety of perks to enhance your experience, such as the following:  

• Generous paid time off offerings, paid parental leave, and flexible work arrangements (this position offers 9/80, 4/40, or 5/40 workweek options)  

• Fitness reimbursement up to $299 for gym memberships, yoga studios, or similar plus an additional Blue Cross Blue Shield fitness reimbursement of up to $300   

• Complimentary Company swag and regular employee events such as summer food truck lunches, summer outing, winter soiree, and bi-monthly happy hours (with STR-covered appetizers) 

• Complimentary snacks, cold brew/coffee, and weekly Bagel Fridays 

• 4% company match and 6% profit sharing through the 401k program 

• Complimentary Identity Theft protection 

• Career growth opportunities including tuition reimbursement up to $15,000/year for eligible coursework, learning and development resources, and 50% reimbursement of professional society membership dues  

We’re proud of the community-oriented culture we’ve built, and we’re excited for you to be a part of it.

Pay Information
Full-Time Salary Range: $82,000 - $103,000

The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate’s experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.