Implementation Engineer, Infrastructure & Security Tier 2 (Remote)

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Implementation Engineer Infrastructure & Security, Tier 2

Summary of Position

• This is a Remote Position
• Tech Impact Headquarters - Philadelphia, PA
• Full-Time / Permanent / Exempt /At Will-Position
• Salary Range – 65K – 70K - Salary Commensurate to your Experience

The Implementation Engineer II, Infrastructure & Security is a senior technical role responsible for executing complex security and infrastructure implementation projects with limited oversight. The engineer works as a hands-on contributor within the Cybersecurity & Compliance team, delivering the technical work behind the team's security and infrastructure service offerings.
Working alongside Project Managers, the Security & Infrastructure Lead, and fellow engineers, the Implementation Engineer II carries projects from discovery through deployment. The role also responds to urgent security events and provides the technical assessment and guidance that keeps client environments secure and aligned with current best practices.

Essential Duties and Responsibilities
The Implementation Engineer II is responsible for the hands-on delivery of cybersecurity and infrastructure services across client engagements, with support to the wider Cybersecurity & Compliance team.
Technical Delivery & Execution

• Deliver security and infrastructure implementation projects across the team's standardized service offerings, which currently include:
  • Infrastructure strategy planning, covering assessment of current network and systems architecture and the design of blueprints for migrating to more streamlined environments
  • Security risk assessments that examine IT policies, infrastructure vulnerabilities, and identity security
  • Microsoft Intune deployments to protect and manage mobile devices against threats
  • Securing the Microsoft 365 platform, including Conditional Access policies, Data Loss Prevention, Defender for Office 365, and Information Rights Management
• Configure, troubleshoot, and optimize Microsoft 365, Azure, and cloud infrastructure across client environments.
• Implement identity and access management controls, including authentication, provisioning, and account governance.
• Carry out security hardening and remediation that brings client systems in line with internal standards and compliance requirements.
• Produce clear technical documentation for the configurations and solutions delivered.

Security Operations & Incident Response

• Respond to security events, including forensic investigation, containment, and rapid vulnerability mitigation.
• Lead ad hoc remediation that addresses the underlying gaps a breach or incident exposes.
• Monitor client systems for emerging risk and recommend corrective action before problems escalate.
• Provide technical assessment and strategy during and after security incidents.

Team Support & Knowledge Sharing

• Provide technical troubleshooting support to other engineers on difficult or escalated work.
• Document repeatable approaches and share knowledge so the team can deliver consistently.
• Assist with onboarding and knowledge transfer as new engineers join.
• Contribute to a collaborative environment built on shared standards and mutual support.

Project Execution & Coordination

• Partner with Project Managers to confirm scope, timelines, and technical feasibility.
• Surface technical risks, dependencies, and blockers early enough to plan around them.
• Keep time tracking, status updates, and project documentation accurate and current.
• Move work toward milestones and raise anything that puts delivery at risk.

Client & Stakeholder Engagement

• Take part in technical discovery, solution design discussions, and post-implementation reviews.
• Translate client requirements into secure, workable technical solutions.
• Explain technical concepts in plain terms for both technical and non-technical audiences.
• Stand behind the quality and security of delivered work in client conversations.

Process, Standards & Continuous Improvement

• Follow established implementation standards and help refine them based on field experience.
• Contribute to SOPs, runbooks, templates, and quality practices.
• Identify recurring problems and suggest improvements to process or tooling.
• Support consistency across the team's security, infrastructure, and cloud offerings.

Above all, the Implementation Engineer II brings real enthusiasm for cybersecurity and for the social mission Tech Impact serves. The role calls for strong written and verbal communication along with the initiative to carry complex work under limited supervision. An eagerness to keep learning as security technologies change, paired with comfort working through unfamiliar problems, is what sets a strong candidate apart.

• Infrastructure Knowledge: hands-on troubleshooting across Windows, macOS, iOS, and Android operating systems.
• Cloud Ecosystems: practical experience administering and securing Azure, Microsoft 365, and Google Workspace environments.
• Networking Knowledge: working command of core networking components such as DNS, DHCP, routing, IP addressing, subnetting, NAT, and firewalls.
• Security Concepts: solid grasp of encryption, multi-factor authentication, Data Loss Prevention, SSO and SAML configuration, and API connectors for services such as user provisioning.
• Sector Familiarity: interest in or exposure to the nonprofit sector or other vehicles for social change.
• Project Coordination: ability to manage several projects at once under tight deadlines using established techniques.
• Cross-Team Collaboration: willingness to work with other teams on improving service delivery and finding automation that makes projects more efficient, including supporting questions from Sales and Accounting, collaborating with Advisory services, and helping the Support team address client needs.
• Documentation: contributing to documentation for current and new services and helping keep SOPs current so the team can support clients reliably.

Time Allocation & Role Focus
This role is weighted toward hands-on technical work, with an expected allocation of roughly 85% direct delivery and 15% collaboration and team support.

• Technical Delivery (roughly 85%) covers project implementation, configuration and troubleshooting, security hardening, incident response, and the documentation that accompanies the work.
• Collaboration and Support (roughly 15%) covers peer troubleshooting, coordination with Project Managers, client communication, knowledge sharing, and input into standards and process improvement.

As engineers develop in this role, it forms a natural path toward greater technical depth and, in time, the broader leadership and ownership that define the Lead position.
Education and Required Experience

• Bachelor's degree in Computer Science, Information Assurance, or Cybersecurity.
• Security+ certification.
• Network+ certification.
• Strong understanding of core cybersecurity concepts.
• Strong understanding of IaaS and SaaS platforms.
• Four years administering identity providers such as Microsoft Active Directory, Microsoft Azure, and Google Workspace, including:
  • License management
  • User and group account management
  • Device enrollment
• Three years implementing security controls within Microsoft Azure and Google Workspace environments.
• Advanced troubleshooting of Windows desktop and server operating systems.
• Network troubleshooting across DNS, DHCP, routing, IP addressing, subnetting, NAT, firewalls, and related areas.

Essential Skills for Success
To be successful as an Implementation Engineer II, Infrastructure & Security, the individual should demonstrate the following core skills and behaviors:
Technical Proficiency

• Strong hands-on ability across security, infrastructure, and cloud technologies.
• Able to implement, troubleshoot, and optimize complex environments with limited supervision.
• Sound judgment in balancing security best practices against client and business needs.
• Dependable execution on projects that are technically and politically complex.

Ownership & Execution

• Takes full responsibility for the quality and completion of assigned work.
• Leads by example through reliability, professionalism, and follow-through.
• Holds the line on quality, timelines, and commitments.
• Sees work through to a clean, well-documented close.

Delivery & Execution Excellence

• Prioritizes effectively across multiple projects and competing deadlines.
• Anticipates risks, dependencies, and blockers before they affect delivery.
• Completes work thoroughly and closes it out accurately.
• Holds to high standards even under pressure or shifting priorities.

Communication & Influence

• Communicates technical concepts clearly to technical and non-technical audiences.
• Provides concise, timely updates to Project Managers and team leadership.
• Represents technical work with confidence in front of clients and internal partners.
• Handles difficult conversations professionally and constructively.

Collaboration & Partnership

• Works smoothly with Project Management, the Service Desk, and team leadership.
• Supports planning by validating scope, effort, and feasibility.
• Acts as a dependable teammate rather than a siloed resource.
• Adds to team culture and cross-functional trust.

Process Discipline & Continuous Improvement

• Follows established standards while spotting ways to improve them.
• Contributes to SOPs, templates, and implementation best practices.
• Flags recurring issues and helps trace them to root cause.
• Keeps learning and stays current with evolving technologies.

Professional Maturity

• Shows sound judgment, discretion, and reliability.
• Manages time well and models strong work habits.
• Stays calm, focused, and solution-oriented during escalations.
• Keeps the broader business impact of technical work in view.

About Tech Impact
Tech Impact is a nonprofit on a mission to empower communities and nonprofits to use technology to better serve the world. The organization is a leading provider of technology education and solutions for nonprofits and operates award-winning IT and customer experience training programs designed to help young adults launch their careers. Tech Impact offers a comprehensive suite of technology services that includes managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. In 2018, it expanded its education and outreach capabilities by merging with Idealware, an authoritative source for independent, thoroughly researched technology resources for the social sector. The ITWorks and CXWorks training programs have graduated hundreds of young adults with the knowledge, skills, and confidence they need to start careers in the technology and customer experience industries. Tech Impact also operates Punchcode, a coding bootcamp based in Las Vegas, Nevada. With offices in Philadelphia PA, Wilmington DE, Washington DC, and Las Vegas NV, Tech Impact has delivered services since 2003 to thousands of national and international nonprofit organizations.

Benefits of Working for Tech Impact

• A supportive and compassionate environment that values work-life balance.
• Membership on a collaborative team that cares about the mission and about using technology to make the world better.
• A workplace where everyone has a voice and the opportunity to learn, grow, and make a difference.
• Strong medical coverage, with the organization paying for most of your medical benefits and providing a credit card to cover deductibles and copays.
• Paid time off, with 15 days accrued in the first year, plus 10 paid holidays.

Applying for this role:

• When applying to this role, please submit a cover letter, resume, references, and samples or links to your portfolio site.
• Please note this is a remote position however candidates will need to be located in one of the following states: AR, CA, CO, DE, FL, GA, IA, IL, IN, KY, MD, NC, NJ, NV, OH, PA, TN, VA, WA, WI, WV

Employment Policy
As an Equal Opportunity Employer, Tech Impact embraces diversity and does not discriminate in employment based on age, race, color, creed, sex, gender, identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation. 

• ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 
• Requires the ability to speak, hear, see and use a computer and other office-related equipment. 
• Also requires the ability to sit for extended periods of time, stand, stoop, crawl and lift to 50 lbs. 
• May require local and regional travel. 

 

Department: Strategy, Implementation
This is a full time position