Customer Experience Operations Manager

Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.

We’re also a financial company, please note that some of our products charge interest.


We are looking for an Operations Manager who runs a contact center through clear thinking and early action, not through firefighting and churn. This role owns the performance of the operation: the quality of the decisions made each day, the capability of the team leaders, and the customer experience that results from both.

The person we want does not wait for problems to become terminations. They diagnose why performance is slipping, act through their team leaders to fix it, and turn to exits only after genuine coaching and support have failed. We are hiring for judgment first.