Business Analyst

The Business Analyst is a dedicated member of the Salesforce Center of Excellence responsible for analyzing business processes, identifying areas for improvement, and developing solutions to enhance efficiency and effectiveness. They serve as a bridge between business stakeholders and technical teams, ensuring business requirements are accurately translated into actionable deliverables. This role is focused on traditional business analysis with clear scope and alignment to specific platforms (Salesforce).

• →Partner with Technical Product Owners to elicit, document, and validate business and functional requirements
• →Create and maintain user stories, acceptance criteria, and process flows aligned to business goals
• →Facilitate workshops and interviews with stakeholders to understand needs and translate them into clear, testable requirements
• →Support sprint planning, backlog refinement, and agile ceremonies as a core member of the product team
• →Develop and execute test plans, test cases, and defect triage to ensure quality of delivered solutions
• →Maintain domain expertise in assigned platforms (e.g., Salesforce)
• →Ensure documentation and artifacts are consistently updated in project management tools (i.e., Azure DevOps, Aha!)
• →Visualize workflows and identify opportunities for optimization and automation through detailed process mapping
• →Collaborate with cross-functional teams to support disciplined change management and user readiness
• →Stay focused on assigned platform/product area to reduce context switching and improve delivery effectiveness
• →Other duties as assigned

• Bachelor’s degree in Business, Information Systems, or related field
• 3+ years of Business Analysis experience, including hands-on experience supporting requirements, user stories, and process design for Salesforce
• Experience supporting QA and UAT activities including test planning and execution
• Demonstrated ability to work as a dedicated member of a product or platform team

• Experience in DME, healthcare, or medical technology industries
• Proficiency in tools such as Visio, Miro, Azure DevOps, Excel, and PowerPoint

• Strong analytical and critical thinking skills with attention to detail
• Excellent communication and facilitation skills across business and technical audiences
• Ability to manage competing priorities within a focused product scope
• Comfortable working in fast-paced, iterative environments with minimal supervision
• Strong understanding of software development lifecycle and agile methodologies
• Ability to influence stakeholders and drive clarity in ambiguous situations