Care Advocate (Shift: 8-5pm MST / 9 - 6pm CST)

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company.

The Care Advocate role will engage and develop relationships with our members. This role focuses on proactive, best practices, consultation and improvement of quality care for members and / or their caregivers throughout the orthopedic healthcare continuum. The primary responsibility for member support includes the initial engagement, program overview, and coordination with our intake team. As a Care Advocate, you will act as a resource and advocate for members and their caregivers to ensure an optimal member experience. This position is also responsible for coordination and communication to members and other care management staff on the team to ensure consistent member care.

• →Responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs
• →Conduct outreach to eligible patients and educate them on the value of the program
• →Provide a brief, accurate articulation of the patient value proposition
• →Demonstrate empathy and effectively engage patients, creating a personalized relationship-based connection built on trust and rapport
• →Utilize motivational interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, within established time parameters, and in a way that resonates
• →Communicate effectively; understand and influence patient initiation and support processes
• →Identify innovative strategies to enroll patients into the program
• →Uses critical thinking skills to create outreach strategies that are designed to maximize patient awareness and registration into the program
• →Collaborate with providers, clinical staff, and community outreach programs when indicated
• →Perform other duties as assigned

• Bachelor’s degree or equivalent experience in healthcare 
• 3+ years of related experience in a sales, direct marketing or customer service capacity in the healthcare industry 
• Proficient computer skills, including Microsoft Word, Excel, Access and Outlook 
• Experience working with Medicare populations and basic understanding of Medicare Health Plans 
• Knowledge of medical terminology 
• Excellent verbal and written skills 
• Ability to interact productively with individuals and with multidisciplinary teams 
• Excellent organizational and prioritization skills 

• Previous experience in health coaching, patient support and/or engagement
• Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers
• Previous experience with remote/telemedicine care delivery
• Bilingual in English and Spanish language proficiency 

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! 
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day. 

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.