T
New

Customer service & Customer Insights Intern

South AfricaSouth Africa·Cape Townentry
OtherCustomer Service
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Quick Summary

Key Responsibilities

Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities Support the creation, review,

Requirements Summary

Computer Literacy Strong Attention to Detail Strong written and verbal communication skills Time management and ability to manage multiple projects simultaneously MS Office Suite (Word, Excel,

Technical Tools
OtherCustomer Service

Takealot.com, South Africa's leading online retailer, is looking for a highly talented Customer Service Intern to join our team in Cape Town DC.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Requirements

~1 min read

Responsibilities

~1 min read

At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship Programme will prepare you for a career in a large-scale and fast-paced environment.

Every selected intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The programme consists of various technical and soft-skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of great industries.

 

How To Sell This Job

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

Let’s talk about life @ Takealot Group

  • The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
  • No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
  • Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
  • Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
  • Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
  • Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
  • Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see? 

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

 

Location & Eligibility

Where is the job
Cape Town, South Africa
On-site at the office
Who can apply
ZA

Listing Details

Posted
August 24, 2026
First seen
August 24, 2026
Last seen
August 31, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
60%
Scored at
August 24, 2026

Signal breakdown

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Customer service & Customer Insights Intern