Online Fashion Assistant - FTC

• are decisive
• are continuously learning & improving
• think big
• are proactive
• obsess about the customer and the customer experience
• are accountable
• collaborate
• are trustworthy, approachable and open minded
• simplify processes and solve complexity
• diverse and inclusive

• →Provide exceptional customer service by promptly and professionally addressing inquiries through phone, email, live chat, or support software
• →Resolve customer issues and fulfill queries beyond their expectations
• →Efficiently process exchanges and returns, ensuring timely operations
• →Maintain professionalism and manage customer expectations with courtesy
• →Collect customer information thoroughly and efficiently, fulfill needs, educate to prevent future issues, and document interactions meticulously
• →Collaborate with the team to reduce the response time for customer queries

• Excellent command of English, both verbal and written
• Proficient in typing, phone handling, and computer navigation
• Logical problem-solving approach and capacity to make sound judgments
• High accountability, integrity, and ownership of responsibilities
• Team-oriented with a keen awareness of your impact on others
• Ability to thrive in a fast-paced and high-pressure environment, delivering high-quality results quickly
• Competitive spirit with a strong drive for innovation and achievement
• Tech-savvy with outstanding computer skills
• Inquisitive and eager to learn, constantly challenging the status quo
• Deep commitment to customer service excellence
• Emotional resilience, comfortable with ambiguity and adaptable to change

• National Senior Certificate
• Minimum of 6 -12 months customer service experience is preferred
• Willingness to work a flexible schedule and occasional overtime when needed

If that sounds exciting to you, then you may be right for Takealot, and ready to help us build SA’s biggest and best fashion retailer.i