Training and development coordinator

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Training and development  to join our team in Johannesburg 

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

Standard Operating Procedures (SOP's) Support

• →Assisting in the setting up and maintenance of Standard Operating Procedures (SOP's).
• →Involvement in content writing in both SOP and training material.
• →Franchise adherence to SOP compliance.
• →Training compliance auditing — monitor, evaluate and report on franchise network learning and progress.

Training and Development

• →Planning and scheduling training sessions, workshops, and other learning activities, considering employee availability and operational requirements.
• →Willing and able to travel locally in and around an allocated region, as well as to allocated regional hubs (as required) as part of your weekly deliverables.
• →Identify training needs within the organisation through analysis of employee performance/results, skill gaps, and business objectives.
• →Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.
• →New management and driver training assistance and development.\
• →Provide input into high-level project requirements for continuous training process development and improvement.
• →Handling logistical aspects such as booking venues, arranging equipment, and managing training materials for a smooth training experience.
• →Managing the training and development budget, tracking expenses, and optimising resources to achieve the maximum return on investment (ROI) for training initiatives.
• →Staying updated on industry trends, best practices in training and development, and incorporating new methodologies or technologies to enhance training effectiveness.

E-Learning Content Creation

• →Design, develop, and maintain engaging e-learning modules, microlearning content, and multimedia learning assets using industry-standard authoring tools (e.g., Articulate 360, Vyond, Canva).
• →Script, storyboard, and produce interactive e-learning courses aligned to identified learning outcomes and organisational objectives.
• →Integrate multimedia elements (video, audio, animations, assessments) into e-learning content to enhance learner engagement and knowledge retention.
• →Review and continuously update existing e-learning content to ensure accuracy, relevance, and alignment with current SOPs and operational practices.
• →Leverage AI tools and technologies to accelerate content creation, personalise learning pathways, and enhance the overall quality of digital learning experiences.
• →Collaborate with subject matter experts (SMEs) to gather, validate, and translate operational knowledge into effective digital learning solutions.

Learning Management System (LMS) Administration

• →Administer and manage the organisation's LMS, including user setup, enrolment, course publishing, and system configuration.
• →Manage user accounts across the franchise network — creating, updating, and deactivating profiles as required to maintain accurate learner records.
• →Assign and schedule training programmes and learning paths to the appropriate user groups, ensuring timely and accurate deployment of content.
• →Monitor learner progress, completion rates, assessment results, and compliance status through the LMS, generating regular reports for management review.
• →Analyse LMS data and training metrics to identify trends, knowledge gaps, and opportunities for improving training effectiveness and learner engagement.
• →Troubleshoot LMS-related issues experienced by users, providing first-line support and escalating to system administrators where necessary.
• →Ensure all e-learning content meets quality, accessibility, and technical standards before publishing on the LMS.
• →Maintain up-to-date records of training completions, certifications, and compliance requirements across the franchise network.

Operations

• →Gain contextual understanding of the operational levers involved in driving improved execution performance.
• →Involvement in training solution implementation requirements.
• →Work closely with and support the operations team(s) working towards continued execution improvement.
• →Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance.
• →Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports.
• →Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight

• Higher certificate or tertiary qualification is essential, especially in Human Resources, Training Management, or Instructional Design (NQF 5 and above).
• Minimum 3 years' experience as a Training Coordinator / Supervisor / Facilitator.

• A passion for learning and development that borders on obsession (in the best possible way)
• High energy, self-starter and execution bias.
• Must be able to work in high-pressure environments, willing to work when the business requires.
• Comfortable with change and an excellent team player.
• Low on ego, high on delivery and execution.
• Organised with sound communication — key success factors for this role.
• System and process oriented — attention to detail while still seeing the bigger picture.
• Understand convenience and basic customer service principles.
• Customer focused at all times — understanding their needs and keeping them in mind when taking actions or making decisions.
• Strong interpersonal skills and networking ability.
• Goal orientated — maintain focus on agreed objectives and deliverables.
• Project management skills with the ability to prioritise focus according to set deliverables is critical.
• Knowledge and experience in learning solution development and implementation.
• Understand how technology works for business — a strong understanding of and passion for e-learning technologies, creating content, and how they can be used to add value and transform the learner experience.
• Comfortable using Zoom/Meet/Teams for remote training and facilitation where required
• Experience in relationship management, including the ability to identify business issues and potential risks for continuous change and execution improvement.
• Follow-up and monitoring — checking progress against targets, reporting as necessary and taking action to resolve exceptions.
• Train-the-trainer approach will be required to be able to transfer knowledge to the extent that learners can teach others.
• Must be a good facilitator — able to train people in both individual and group settings.
• Experience managing training and development projects from conception to evaluation.
• Demonstrated proficiency in LMS administration, including user management, content publishing, and results reporting.
• Demonstrated ability to design and produce high-quality e-learning content using digital authoring tools.