Customer Service Specialist Spanish Speaker (Remote)

Spain·Madridmid

OtherCustomer Service Specialist

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Quick Summary

Overview

Customer Service Specialist Spanish Speaker (Remote)Training Start Date: 26/05/2026 tentativeContract: Freelance Cooperation Agreement About TalentWorldGroup At TalentWorldGroup, we think globally and strive for excellence.

Key Responsibilities

Handle inbound and outbound customer service calls and case management Serve as the first point of contact for homeowners using a booking platform Provide timely, high-quality assistance to customers, especially during escalations Log, classify, and…

Requirements Summary

Professional-level Spanish (C2) and fluent English Proven customer service experience Ability to multitask between live calls and case handling Solid computer literacy and experience working online Experience handling both inbound and outbound…

Technical Tools

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At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Professional-level Spanish and fluent English are required.

This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints.

Responsibilities

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Handle inbound and outbound customer service calls and case management
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Serve as the first point of contact for homeowners using a booking platform
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Provide timely, high-quality assistance to customers, especially during escalations
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Log, classify, and follow up on all customer interactions
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Maintain accurate records of call history and resolutions
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Analyze call data and share customer feedback
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Stay up to date with process and platform changes
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Collaborate with internal and external teams through clear, documented communication

Requirements

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Professional-level Spanish (C2) and fluent English
Proven customer service experience
Ability to multitask between live calls and case handling
Solid computer literacy and experience working online
Experience handling both inbound and outbound interactions
Clear, empathetic, and professional communication under pressure

Nice to Have

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Experience with Zendesk or similar ticketing platforms
Familiarity with Slack or online team collaboration tools
Background in the online travel industry
Technical support background (electronics, machinery, or industrial sectors)
Proficiency in Salesforce and standard office tools

Stable broadband internet connection (LAN preferred)
Processor: 1.8 GHz or higher (64-bit preferred)
RAM: 8 GB minimum
Storage: 10 GB available
Screen resolution: 1920 × 1080 (recommended)
Wired USB headset
Operating System: Windows 11 or later or MacOS 14+
macOS 14 or later

What We Offer

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✓100% Remote Work

✓Hourly rate 11 Euros

✓Flexible, project-based assignments

✓Long-term collaboration opportunities

✓Career development and learning paths

✓Gamification program (performance-based bonuses and paid holiday hours)

✓Freelance cooperation agreement

If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, wed love to hear from you. Apply by March 21 to be considered for our first training group this year (more training groups to come)