Tenancy Support Worker (Internal Applicants Only)

Domestic Abuse Tenancy Support Worker - INTERNAL APPLICANTS ONLY

Main Purpose: To work with Target Housing Clients to give support with sign up’s, benefits and rents.

Specific Tasks:

• Assist clients when moving in, or out of Target accommodation.

• Assess their financial circumstances. Assisting clients to maximize their income and to manage their personal budgets

• Act as clients’ Tenancy Support worker offering advice and support

• Support clients to understand their rights and responsibilities under their occupancy agreements

• Monitor clients’ handling of Target Housing property and consumption of gas & electricity

• Monitor clients’ compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches

• Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to Target Housing
  
• Help clients with budgeting. Negotiate with other bodies on behalf of the client on the repayment of arrears such as rent owed to the Local Authority Housing Department
  
• Liaise with appropriate referral bodies to ensure that all are aware of relevant information. Working closely with other support agencies

• Attend properties as and when required
  
• Keep all records in order that the value of the tenant support service can be audited and comply with confidentiality policy

• Provide cover for absent colleagues as directed

General Tasks:

• Attend and participate in training sessions or activities as required

• Participate in team meetings and supervision as required

• Perform other such duties as may be required to further aims of Target Housing within the Health and Safety requirements

• Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies

• Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing

Person Specifications

• Experience of providing a service to vulnerable groups

• Experience of delivering supported housing services

• Experience of delivering services to clients’ housing and accommodation

• In-depth and up to date knowledge of Welfare Benefits System

Competencies:

Customer Focus - Critical

Integrity - Critical

Team Working - Critical

Confidence & Judgment - Very Important

Communication and Influence - Very Important 

Planning & Organising - Important

Technical - Important