Community Based Case Manager

Case Manager Job Description

Our Mission: The Black Mental Health Corporation strives to provide excellent, quality mental
health care to underserved communities. It is the goal of The Black Mental Health Corporation to
rebuild these communities one family at a time through excellent mental health and social
assistance services.

Case Manager Duties and Responsibilities

The Case Manager is responsible for providing Community Psychiatric Supportive Treatment and other allowable case management functions in accordance with OhioMHAS rules, agency policies, and the client’s individualized treatment plan. The Case Manager assists individuals experiencing mental health symptoms, functional impairments, or social/environmental stressors in accessing needed services, supports, and community resources. Services are person-centered, strengths-based, trauma-informed, and culturally responsive.

The Case Manager works as part of the multidisciplinary treatment team to help clients achieve increased stability, independence, and improved quality of life.

Essential Duties & Responsibilities

Client Engagement & Assessment

• Conduct ongoing engagement, outreach, and follow-up contacts to support participation in services.
• Assist with gathering information related to biopsychosocial needs, functional impairments, barriers, strengths, abilities, preferences, and supports.
• Participate in the development and revision of the Individualized Treatment Plan (ITP) based on assessment findings and client-identified needs.

Care Coordination & Linkage

• Coordinate services and share relevant information (with signed releases) with behavioral health, medical, dental, housing, employment, educational, legal, and social service providers.
• Link clients to needed community resources, including benefits assistance, housing supports, transportation, crisis services, and specialty providers.
• Facilitate communication between the client, family, guardians, providers, and community partners to ensure integrated services.

Skill Development & Support

Provide skill-building interventions to improve the client’s ability to function successfully in the community, including:

• Problem-solving and coping skills
• Daily living and independent living skills
• Interpersonal and social skills
• Behavioral self-management strategies
• Medication adherence support

Monitoring & Service Plan Review

• Conduct ongoing monitoring of client progress toward goals and document changes in symptoms, functioning, or needs.
• Review progress with the client, family, and treatment team as required by
• Recommend and document modifications to the treatment plan when goals/objectives are met, no longer relevant, or new needs are identified.

Documentation & Record Maintenance

• Maintain a complete, accurate, and timely clinical record consistent with OhioMHAS documentation standards, including:
  • CPST/case management progress notes
  • Assessments, screenings, and updates
  • Coordination-of-care activities
  • Crisis intervention and safety planning
  • Discharge planning and transitions of care
• Document all services on the date of service using objective, measurable, and clinically relevant language.

Additional Responsibilities

• Participate in staff meetings, clinical supervision, multidisciplinary team meetings, and required trainings.
• Provide transportation when necessary and allowable by agency policy.
• Assist with crisis intervention and connection to emergency services when indicated.
• Maintain professional ethics, confidentiality, and compliance with all state, federal, and  regulatory requirements.

Qualifications

Minimum qualifications consistent with Ohio Administrative Code 5122-29 provider requirements:

• High School Diploma/GED AND three years of relevant experience in a behavioral health setting;
  OR
• Associate’s Degree AND two years of relevant behavioral health experience;
  OR
• Bachelor’s Degree in a behavioral health field;
  OR
• Bachelor’s Degree in a non-behavioral health field AND one year of behavioral health experience.

Additional Requirements:

• At least 21 years of age
• Ability to pass a BCI/FBI background check
• Valid Ohio Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Full-coverage auto insurance
• Ability to complete mandatory OhioMHAS trainings (CPST core competencies, trauma-informed care, cultural competency, etc.)

Job Type

Part-Time to Full-Time available

Location

Cleveland

Schedule

Flexible scheduling may require evening or weekend availability based on client needs.