Director of Transfer Center

The Director of Transfer Center provides strategic and operational leadership for Texas Children’s Transfer Center, ensuring seamless patient placement. This leader oversees 24/7 Transfer Center operations and is responsible for developing high-performing teams, and driving operational excellence.

• Provide strategic oversight and day-to-day leadership for all Transfer Center operations across a 24/7 environment.
• Ensure timely, appropriate, and efficient patient placement throughout the Texas Children’s system.
• Establish and monitor performance metrics, service levels, and operational standards to drive exceptional results.
• Lead continuous process improvement initiatives that enhance patient access, operational efficiency, and service quality.

• Lead, mentor, and develop Transfer Center managers and staff, fostering a culture of accountability, collaboration, and excellence.
• Build and sustain a high-performing team through coaching, professional development, succession planning, and engagement initiatives.
• Develop and maintain comprehensive onboarding, training, and competency programs.

• Partner closely with physicians, nursing leaders, hospital operations, and referring facilities to ensure effective coordination of patient transfers.
• Serve as a trusted advisor and collaborator to clinical and operational leaders across the organization.
• Promote strong communication and alignment between the Transfer Center and key stakeholders throughout the health system.

• Demonstrate sound fiscal stewardship through effective management of personnel, equipment, operational resources, and budgets.
• Monitor key performance indicators and leverage data analytics to identify opportunities for improvement.
• Prepare and manage annual operating and capital budgets for the department.

• Lead quality improvement efforts focused on patient safety, service excellence, and operational effectiveness.
• Utilize performance data and customer feedback to identify trends and implement sustainable improvements.

• Ensure compliance with organizational policies, regulatory requirements, and best practices.

   

• Minimum of two (2) years of leadership or quality management experience (Required)
• Experience leading healthcare operations, patient flow, access, transfer center, command center, EMS, dispatch, transport, or related healthcare service operations strongly (Preferred)

• Bachelor’s degree in Nursing, Business Administration, Healthcare Administration, or a related healthcare field (Required)
• Master’s degree in Nursing, Business Administration, Healthcare Administration, or a related healthcare field (Required)