IT Support Technician

TeamWorking is Chicago's Tech-Focused Coworking Space. Established in 2007, our innovative tech-focused community has grown to more than 750 alumni. We currently house 75+ technology companies. Born out of TechNexus Venture Collaborative, this is where the firms that are ready to scale find a home and grow.

TechNexus is seeking a highly motivated and technically proficient graduate student to join our team as an IT Helpdesk Intern. This part time intern position offers a valuable opportunity to gain hands-on experience in a dynamic, fast-paced environment while supporting our team and operations. The ideal candidate will possess a strong foundation in IT principles and a passion for problem-solving, and will have knowledge or experience in following areas:

• Network Operations: Supporting switch fabric, firewalls, routers, and wireless access points, noting the network is sophisticated but often supportable remotely.

• Help Desk: Handling numerous requests from tenants and employees related to network, devices, and various issues, which can be urgent and time-consuming.

• Audio Network: Including video, this network is also sophisticated, with a preferred support solution involving an audio engineer from the Opera and backup from Pentegra.

• Software and internal systems: Supporting applications like Zoom, HubSpot, and the website, with potential for remote management, and including higher-level IT considerations like policies and security.