Business Solutions Analyst I (Accounting) - UK

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

We are looking for a Business Solutions Analyst I – Accounting to join our UK Professional Services team. In this role, you will draw on your hands-on motor retail accounting expertise to guide franchised and independent motor retailers through the implementation of Tekion, ensuring a smooth transition, high user adoption, and long-term customer success.

• →Lead and oversee dealership user training and support across the full implementation lifecycle
• →Manage concurrent implementations in varying phases, maintaining quality and momentum across all projects
• →Cultivate strong relationships with dealership stakeholders – including Dealer Principals, Dealer Managers, Finance Directors, and Aftersales Managers – and actively manage expectations throughout
• →Accurately assess implementation risk and adjust project plans with minimal impact to agreed go-live timelines
• →Schedule and coordinate with internal and external teams, including distribution of critical project information and requirements
• →Ensure completion of critical implementation milestone sign-offs from key dealership staff
• →Ensure all projects are completed with end-user comprehension and satisfaction before handoff to the account management team
• →Update project checklist items and implementation runbook to improve efficiency and quality for future implementations
• →Apply expert knowledge of UK motor retail accounting practices – including manufacturer bonuses and incentive schemes, vehicle handling charges (VHC), finance house settlements, composite reporting, HMRC VAT treatment of vehicles and parts, and manufacturer warranty and parts recovery schemes – to guide dealer configuration and training
• →Translate dealership accounting workflows into Tekion DMS configurations, working closely with Product and Support teams on any bespoke requirements
• →Maintain a positive, solutions-focused attitude during high-pressure go-live situations with both dealer partners and internal teams
• →Stay current with Tekion product developments and UK automotive retail market changes
• →Represent Tekion in a professional and consultative manner in all dealer interactions
• →Work closely with the Implementation Manager to set and manage dealership expectations
• →Foster collaborative relationships with all dealership personnel and stakeholders

Essential:

• Proven experience as a Motor Trade Accountant, Franchise Accountant, or Dealer Group Accountant within a franchised or independent UK motor retail environment
• Strong working knowledge of UK automotive accounting practices, including manufacturer financial reporting, VAT treatment on vehicles and parts, and FCA-regulated finance products
• Familiarity with composite reporting structures and multi-site dealership accounting
• 5+ years of relevant experience in dealership accounting, B2B SaaS implementations, or a combination of both – with at least 2 years in a customer-facing implementation, training, or support role
• Exceptional written and verbal communication skills with the ability to engage confidently at all levels – from Finance Administrators to Finance Directors
• Demonstrated ability to translate technical concepts and system configurations into practical, understandable guidance for adult learners
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
• Willingness to travel across the UK to dealership sites (up to 50%)
• Understanding of HMRC compliance requirements and Data Protection Act/GDPR obligations

Preferred:

• Experience working for a Dealer Management System (DMS) provider in an implementation, training, or support capacity
• 3+ years in a Project Management or Project Lead role
• Experience working in a high-growth technology or SaaS environment
• Familiarity with multi-franchise or dealer group environments
• AAT, ACCA, CIMA qualification (part or fully qualified) is advantageous but not essential
• Knowledge of FCA Consumer Duty and Treating Customers Fairly (TCF) obligations as they apply to motor retail finance
• Familiarity with dealer auction reconciliation and used vehicle accounting
• Proficiency with modern DMS platforms and an ability to quickly learn new systems
• Strong Microsoft Excel skills for reconciliation and reporting tasks
• Project management tools experience (e.g. Salesforce, Jira, or similar)
• Understanding of FCA Consumer Duty obligations as they apply to motor retail finance