Specialist HR Service Agent (Hungarian)

Processing of training orders including final clarification of customer concern in training processes; if required, general advice to customers on training process, training data maintenance and quality assurance, advice to customers on training processes and regulations. Promptly and conclusively handling training orders in standard processes, in Hungarian language in accordance with the guidelines, with high accuracy and within defined timelines Documents and processes requests in HR management systems used (PEGA, LMS - HR Suite, Percipio and other relevant tools) Prepares and maintains standard documents, and other HR-related documents in Clarifying customer inquiries in the assigned subject area with system support, communicating with customers via standardized and approved channels Monitors and tracks deadlines, supports data quality checks relevant for training management process Ensures order completion and compliance with the deadlines, including data checking Prepares and processes training requests and HR related documents Resolves process disruptions, initiating and tracking escalations measures Provides clear, professional, and empathetic communication aligned with service standards Handles service quality complaints, tracks issues, and escalates according to defined escalation paths Identifies process deviations or difficulties, process improvements and provide solutions and follows the escalation procedure to supervisor Proposes and documents updates to work instructions where required. Cooperates closely with other HR teams and interfaces Reports on IT incidents and contributes to root cause analysis and solution implementation Bachelor's degree completed or in progress HR-related background is considered an advantage Familiarity with HR information systems (e.g. HR Suite, ticketing tools) is a plus Spanish: fluent (spoken and written) English: conversational level is an advantage Experience in customer interaction (phone, written, or face-to-face) is a plus Active listening skills and ability to communicate clearly and professionally High attention to detail and commitment to data accuracy Ability to work mostly independently within defined processes Team player with a proactive mindset and willingness to learn Demonstrates empathy and professionalism in all customer interactions