Studio Manager

At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure.

• →Lead Daily Operations: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.
• →Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
• →Drive Performance: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.
• →Develop Your Team: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.
• →Promote Culture: Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio.
• →Partner Cross-Functionally: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.
• →Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.
• →Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals.

You’re a people-first leader who thrives in a fast-paced, high-volume environment. You live Tend’s values every day and know how to bring them to life in your studio:

• Tend to Others: You deliver results that matter to patients and your team while fostering a supportive, caring environment.
• Be Brave Enough to Lead: You step into challenges with confidence, making decisions that balance operational needs and patient care.
• Savor the Ride: You bring energy and positivity, keeping your team motivated through both busy days and challenges.
• Embrace Our Differences: You create an inclusive environment where every team member and patient feels valued and respected.
• Rooted in Growth: You’re open to feedback, reflective in your approach, and committed to personal and professional growth.

• Grows Other Every Day: You coach and grow your team, building future leaders within the studio.
• Keep the Studio in Sync: You organize work effectively, aligning people, processes, and priorities to meet studio goals.
• Think Ahead, Act Today: You anticipate challenges, think ahead, and act proactively to keep your studio on track.

• 5+ years’ experience leading teams of 10+ staff in a healthcare or hospitality environment.
• Experience partnering with clinical providers to deliver care and drive performance.
• 5+ years’ experience in management or operations preferred.
• Proven success managing KPIs, budgets, and operational targets.
• Strong communication and interpersonal skills, with a proven ability to influence and motivate teams.
• A passion for creating a positive culture and delivering an outstanding patient experience.
• Agility and problem-solving skills to thrive in a high-growth, fast-paced environment.

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💰 Plan for the Future – 401(k) with company match
• 💡 Support, When You Need It – Life & AD&D insurance, EAP, legal support, and more
• 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit benefits

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