Renewals & Contracts Manager

Own and manage the full lifecycle of customer contract renewals, from early planning through contract execution

Execute a structured 180, 90, and 30-day renewal cadence to ensure proactive engagement and on-time renewals

Manage a high-volume renewal pipeline, driving predictability and consistency in execution

Partner with CAMs during key renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn risk

Establish and maintain risk grading to proactively identify and address at-risk accounts

Develop and execute commercial strategies for renewals, including pricing, term optimization, and contract structuring

Identify and drive expansion opportunities by packaging additional products and services into renewal motions

Act as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal

Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models

Uphold pricing integrity and address discrepancies or non-standard terms when necessary

Maintain accurate renewal forecasting and reporting to improve visibility and confidence for leadership

Ensure all non-renewals are documented with clear reasons and insights to support churn analysis and continuous improvement

Analyze renewal trends to identify opportunities for process improvement and revenue optimization

Build and refine scalable renewal processes, playbooks, and tools for the team and department

4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environment

Proven experience managing contract renewals, negotiations, and pricing strategies

Strong understanding of recurring revenue models (ARR/ACV), GRR, and NDR drivers

Experience working closely with contracting, legal, or finance functions is strongly preferred

Experience managing or forecasting pipeline and revenue with high accuracy

Demonstrated ability to identify risk early and drive proactive mitigation strategies

Experience in construction technology or working with construction industry customers is strongly preferred

Strong cross-functional collaboration skills across Sales, Customer Success, Finance, and Legal

Excellent communication and negotiation skills, with the ability to influence stakeholders at multiple levels

Highly organized and detail-oriented, with the ability to manage high volume and complexity simultaneously

Experience using CRM systems (Salesforce preferred) and contract management tools

Bachelor’s degree in Business, Finance, or related field is required

Full-time opportunity.

Location: Remote – nationwide.

Travel to customer locations is required, up to 15%.

Competitive compensation packages offered.

Opportunities for growth and personal development within a highly dynamic team.

Robust, low-cost benefit packages offered.

Benefit coverage begins the first date of employment.

Paid Time Off and Volunteer Time Off offered.

Dependent Care offered.

401k match.

Employee referral bonuses.