Service Desk & field service consultant

• Technical Knowledge: Basic understanding of operating systems (Windows, Mac OS), common software applications (Microsoft Office, email clients), and hardware components.

• Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices.

• Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools.

• Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.

• Problem-Solving: Ability to diagnose and resolve basic IT issues efficiently.

• Communication Skills: Strong verbal and written communication skills to effectively engage with end-users and technical teams.

• Team Player: Ability to work collaboratively with colleagues and escalate issues when necessary.

• Ticketing Systems: Experience with ticketing systems like ServiceNow, Jira, or similar.

• Certifications (Preferred): ITIL Foundation, CompTIA A+, or equivalent certifications.

• Time Management: Ability to manage multiple tickets and tasks while meeting deadlines.

• IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus, patch management).

• Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person.

• Communication Skills: Excellent verbal and written communication skills for interacting with end users and IT teams.

• ITIL Awareness: Familiarity with ITIL principles and experience with incident, problem, and change management processes.