Agent Service Coordinator

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $104 billion in real estate transactions since 2011, comprising over 150+ offices in 15 countries and counting.

The Agent Service Coordinator role consists of managing daily operations within the Alamo office while representing and enhancing The Agency real estate brand within the community. In addition to developing and implementing organizational goals, procedures, and policies, The Agent Service Coordinator will identify improvement gaps and implement corrective measures while maintaining positive and professional agent and client relationships, and a positive office culture.

• →Oversee general reception items and office organization/management.
• →Act as the main liaison between the office and various departments such as Marketing, Agent Experience, etc.
• →Develop and implement organizational goals, procedures, and policies for the assigned offices.
• →Maintain positive and professional agent and client relationships and a positive office culture.
• →Assist agents with basic marketing, administrative duties, and troubleshooting.
• →Maintain office supplies and equipment.
• →Identify improvement gaps and implement corrective measures.
• →Assist with office meetings/events planning and setup/breakdown
• →Work closely with local staff to create outstanding processes and services.
• →Consult and cooperate with other executives, agents, and employees, as relevant.
• →Perform ad hoc administrative tasks as directed