Agent Service Coordinator

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $60 billion in real estate transactions since 2011, comprising over 100 offices in 11 countries and counting.

The Agent Services Coordinator will manage the day-to-day needs of all agents in our Corona Del Mar office. Responsibilities generally include use of our proprietary platforms, in-person troubleshooting, and daily interactions with luxury real estate agents. This individual will be responsible for a unique set of day to day tasks within the organization, but will function as part of our corporate team. 

• →Oversee general reception items, office organization, and daily office management. 
• →Act as the primary liaison between the office and various departments such as Marketing, Agent Experience, etc.
• →Maintain office supplies, equipment, and ensure grab-and-go marketing collateral is neat and organized for agent use.
• →Assist with in-office meetings and events, including space preparation, setup, and breakdown.
• →Collaborate with fellow office staff to ensure a positive experience and culture for the agent community.
• →Assist with administrative transactional tasks, possibly including processing leases and facilitating commission checks.
• →Coordinate facility management, including equipment troubleshooting, and repair coordination.
• →Manage relationships with office agents, understanding their immediate business needs and advising them on how to utilize marketing tools and resources.
• →Actively use proprietary tech systems to create various deadline-oriented marketing materials, including listing presentations, listing collateral, and industry-specific advertising. Execute small adjustments and quick fixes to existing marketing materials.
• →Assist agents with simple marketing requests, and in-person troubleshooting.
• →Adhere to brand standards in all marketing materials, and facilitate agent adoption of those standards in all assets produced.