Manager - Warehouse Operations - Contract Logistics

Warehouse Operations
•    Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch. 
•    Ensure smooth execution of customer-specific contract logistics requirements. 
•    Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch. 
•    Optimize warehouse space utilization and material flow processes. 
Inventory Management
•    Ensure accurate inventory control through cycle counts and stock audits. 
•    Investigate inventory discrepancies and implement corrective actions. 
•    Maintain inventory accuracy in WMS/ERP systems. 
Team Management
•    Lead, train, and supervise warehouse staff, supervisors, and shift teams. 
•    Plan manpower allocation and shift scheduling based on operational volumes. 
•    Drive employee engagement, discipline, and productivity improvements. 
Customer & SLA Management
•    Ensure adherence to customer SLAs and operational commitments. 
•    Coordinate with customers for issue resolution, reporting, and operational reviews. 
•    Maintain high service quality and customer satisfaction. 
Process Improvement
•    Identify opportunities for cost reduction and operational efficiency. 
•    Implement Lean, Kaizen, 5S, or continuous improvement initiatives. 
•    Drive automation and digital adoption where applicable. 
Compliance & Safety
•    Ensure compliance with EHS, statutory, and company policies. 
•    Maintain warehouse safety standards and conduct regular audits. 
•    Ensure proper documentation and adherence to SOPs. 
Coordination & Reporting
•    Coordinate with transportation, procurement, and customer service teams. 
•    Prepare MIS reports on warehouse performance and productivity metrics. 
•    Support budgeting and cost control initiatives. 
•    Coordinate with customer on daily basis for day-to-day operation activities update.