Senior Associate - Forwarding Operations - Global Service Centre

Ability to operate independently, manage multiple priorities, and act as a trusted point of coordination and content authority.Community Content Ownership 

• Own the Freight Forwarding Operations community content within CAPMAP, acting as the central point of coordination and quality control.
• Ensure all locations, capabilities, and services are maintained in line with approved global standards and definitions.
• Translate governance rules (Single Source of Truth, ownership, interfaces) into practical content standards for regions.

2. Data Quality, Completeness & Lifecycle Management

• Track and monitor regional progress on CAPMAP data completeness, accuracy, and adoption using structured trackers and dashboards.
• Perform regular data health checks, including:
  • Completeness vs. required attributes
  • Duplicate or overlapping entries
  • Inconsistent naming, categorization, or capability tagging
  • Obsolete or inactive locations/services
• Execute controlled system clean-ups, ensuring auditability and alignment with governance decisions.

3. Community Engagement & Follow-Up 

• Actively engage regional contributors and data owners to:
  • Clarify expectations
  • Resolve data gaps
  • Drive timely updates and corrections
• Function as a community moderator:
  • Answer questions on “how CAPMAP should be used”
  • Escalate recurring issues or ambiguities to governance forums
• Reinforce accountability by tracking who owns what and following through to closure.

4. Standards, Blueprints & Replicability

• Support the design, refinement, and documentation of:
  • Location models
  • Building Blocks and Solution Blueprints
  • Service taxonomies
• Ensure the Freight Forwarding Operations community provides a scalable structural foundation that can be:
  • Extended with increased domain-specific detail for Air Freight, Ocean Freight, and Value Added Services, and
  • Replicated across other DP World capability communities, such as Contract Logistics, Market Access, Parks & Economic Zones, and Ports & Terminals.
• Highlight where regional exceptions challenge global standards and propose structured resolutions.

5. Stakeholder Collaboration & Decision Support

• Work closely with Global, Regional, and Functional stakeholders across:
  • Operations and OpsX
  • IT / Data teams
  • Commercial and marketing 
  • Finance and Legal 
• Prepare clear summaries, issue logs, and decision trackers to support governance discussions.
• Provide structured insights into:
  • Adoption gaps

  • Data quality risks