Medical Office Assistant

About the Organization

First Nations Technical Services Advisory Group Inc. (TSAG) is a not-for-profit provider of quality technical service and training for First Nations in Alberta. TSAG’s purpose is to assist First Nations in gaining the tools and knowledge they need to achieve and maintain high standards in technology and services within the community. This is a full-time  position including weekends and will be located in Edmonton, Alberta.

Role and Responsibilities

• Our Medical Office Assistants are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with our commitment to patient centered care. They ensure the efficient, professional and organized operation of the clinic office. A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence.

What you would do:

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
• Answer telephone calls and emails and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic
• Coordinate virtual appointments
• Provide support to physicians in using the EMR
• Become a trainer and Super user of the EMR application
• Use electronic medical record files and coordinate the scheduling of future appointments for patients with all providers as directed
• Produce accurate end of day reports, weekly and monthly statistic reports
• Other administrative tasks as assigned by the Clinic Team Manager
• Record and prepare minutes of meetings, seminars and conferences
• Set up and maintain computerized information filing systems
• Create physician schedule and adjust schedule as required
• Complete accurate clinic billing 
• Responsible for Booking, scheduling and reporting
• Responsible for submitting and reconciling shadow billings through the EMR

What you need:

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
• Ability to exercise good judgement, resourceful, strong organizational skills
• Ability to investigate, understand and resolve issues
• Remain “cool, calm and collected” in high pressure situations
• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
• Self-starter with an ability to work independently and collaboratively in a team environment
• Experience with Shadow Billing and WCB Billing
• Experience with referrals
• Excellence and comfort with technology

Responsibilities

• Communication with patients including by phone, and by email and other virtual applications like Zoom
• Customer service activities including appointment bookings, prescription printouts, troubleshooting technology
• Office administrative tasks including processing mail, filing, and faxing.

The Successful Candidate

• Passionate about customer experience; a great communicator who can provide exceptional patient care
• Committed to excelling as a member of a high performing team
• Able to multi-task in a fast-paced environment
• Good computer knowledge, including Microsoft Office suite
• Ability to work in a team as well as independently

• Ability to multi-task
• Attention to detail

Qualifications and Education Requirements

• Must have in clinic experience with TELUS Medaccess

• MOA Diploma
• At least 2 years’ experience as a Medical Office Assistant in a physician’s office or recent graduate from a recognized Medical Office Assistant Program.
• Strong Computer Skills and very comfortable working on computers in a virtual setting
• Excellent English skills, both written and oral
• Customer Service Experience

• Must have billing or referral experience
• Asset to have previous experience working in a virtual clinic

Benefits:

 For the full time position, you'll also be entitled to an excellent package which includes:

• Health and Dental benefits program
• A registered pension plan with company matching of up to 5%
• Fully paid vacation days when the office is closed between Christmas and New Year's Day
• 2 weeks of vacation on joining that increases to 3 weeks after 2 years and increases further with your length of service
• Fully reimbursed travel should you need to travel on behalf of the organization

Additional Notes

• No phone calls please.  Apply online only.  
• Full time position including weekends.  
• Training will be provided. 
• Work environment may be in the office or remotely at home and will be reviewed on a regular basis   

We thank all applicants for their interest in this position but only those selected for an interview will be contacted. Position is for Edmonton area residents only.