MR PORTER AMSTERDAM - Guest Relations

MR PORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service, attention to detail, and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair.
As Guest Relations, you will be the warm and professional face of MR PORTER. You'll manage the front-of-house team, ensure seamless guest experiences, and maintain the uplifting energy that defines our restaurant.

• Greet and welcome guests with charm and genuine hospitality

• Manage waitlist, reservations, and table flow to ensure smooth seating

• Upsell and promote specials, events, and private dining options

• Lead, inspire, coach, and mentor the hostess team

• Schedule, coordinate, and communicate daily shifts and service needs

• Monitor and support consistent standards for guest service

• Oversee front desk, telephone, and online reservation systems

• Coordinate closely with restaurant, bar, and kitchen teams for guest flow

• Handle guest inquiries, feedback, or escalations with composure and care

• Maintain presentation standards for host station, menus, and facilities

• Generate daily reports: reservation summaries, attendance logs, guest feedback

• Assist in optimizing reservation policies and front-of-house procedures

• Minimum 2 years of experience in a supervisory front-of-house role (fine-dining, upscale restaurant, or high-end hospitality)

• Fluent in English; Dutch is a big plus

• Exceptional interpersonal and communication skills

• Confident multitasker with an upbeat, positive attitude

• High organizational standards, attention to detail

• Availability to flexibly work evenings, weekends, and public holidays
  

• Polished, professional appearance and demeanor

• Warm, proactive, and adaptable—thrives in a dynamic environment

• Team player with a guest-first mindset

• Resilient under pressure and quick problem-solver