Floor & Teen Program Specialist

Required schedule: Tuesday - Saturday. Some holidays, early mornings, and evenings.

This is a full-time position with a salary of $47,936.

• →Oversight of the ECHO teen volunteer program including recruitment, onboarding, training, assessments, professional learning, and unique experiences.  

• →Ensuring the growth and further development of the ECHO teen program, creating efficiency and aligning the program to the Aquarium’s strategic goals.  

• →Oversight of ECHO program materials, budgets, and purchasing including uniforms, artifacts, cart supplies, and more. 

• →Be a point person for ECHO Captains ensuring they have the support and resources to be successful.  

• →Serve as a point person (Captain on Duty) for staff working on the floor ensuring set-up, clean-up, rotations, lunch breaks, and other duties are completed. 

• →Provide quality narrations at Sea Star Stage, Pinniped Cove, and throughout the Aquarium. 

• →Assist with onboard and interpretive training for new hires and volunteers. 

• →Active member of the interpretive team.

• →Model best practices for initiating conversations, building empathy, and discussing conservation information. 

• →Conduct assessments of floor guides ensuring they provide the highest quality of guest engagement and helping to identify additional training. 

• →Providing hands-on guest engagement activities during special events.

• →Participate in departmental meetings and specialty projects as assigned.  

• Must have an undergraduate degree in science and/or education, plus two to three years experience in guest experience and/or interpretation (or an equivalent combination of education and experience).   

• Previous experience working with and supervising teens.  

• Must possess an outgoing personality and enthusiastic, flexible attitude, and willingness to learn. 

• Must possess a genuine desire to provide exceptional guest engagement; understanding guests' needs and concerns and finding appropriate solutions that exceed their expectations.  

• Comfortable working with a diverse population. 

• Excellent communication, presentation, organization skills.

• Comfortable and confident with public speaking; ability to communicate effectively in noisy, crowded situations, and with large audiences.  

• Ability to multitask and exhibit good judgment. 

• Possess the ability to function independently or with a supervisor to respond to guest challenges and expectations. 

• Previous work or experience working with people who have special needs or disabilities. 

• Prior experience as an interpreter or educator in an aquarium, zoo, museum, nature center, or other related site.  

• Knowledge of Microsoft Work Space.

• Interpretive Guide Certification from The National Association for Interpretation.

• Program development and evaluation experience.

• Multi-lingual skills.

• Ability to work in a fast-paced environment. 

• Ability to stand for extended periods of time. 

• Ability to do public speaking on a microphone. 

• Move large objects (interactive carts) around the aquarium. 

• Position works mainly indoors with seasonal outdoor opportunities. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.