Client Manager, Employee Benefits

This role will guide clients through their benefits program needs, offering both short- and long-term solutions. Key responsibilities include project planning, project management, implementation, and the daily management of employee benefits vendors. This role provides day-to-day customer service to clients, including helping to resolve issues related to billing, claims and eligibility. 

• Preferred minimum of 5 years of experience with client-facing customer service and/or marketing with an in-depth knowledge of the insurance brokerage business; preferably with self-funded benefit plans, medical stop loss and ancillary coverages 

• Demonstrated skills: project management, prioritization, problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow through and ability to work independently 

• Excellent verbal and written communication skills; professional presentation skills 

• Highly proficient in the use of Microsoft Office products (Excel, Word, Outlook, PowerPoint) 

• Familiar with the use of an Agency Management System and Document Management System (BenefitPoint experience a plus) 

• Strong project management and client service skills