Senior Credit & Collections Specialist

The international Credit & Collections team supports revenue growth whilst mitigating risk and preventing from bad debts. We are inclusive and forward-thinking professionals who collaborate with internal partners as well as working closely with international agencies and their brands.

We are passionate about results, and we celebrate our achievements together. Through different projects we seek continuous improvements and agile solutions that enhance cashflow and manage stakeholders’ expectations.

• →Responsible for collections on assigned accounts – proactively contacting clients via telephone, email and written correspondence to achieve collection targets;
• →Issue statements and copy invoices to clients when requested
• →Maintain a high level of understanding of the status of all accounts receivable ledger for each and every customer; this includes identifying any potential issues that would prevent/delay payment for services;
• →Work closely with the regional Credit & Collections Manager providing timely updates on a weekly basis;
• →Proactively resolve issues within assigned accounts in a timely manner working with other departments including business development and account managers when required;
• →Preparation and processing of payment proposals, manual payments, customer refunds – ensuring that all payments are approved, uploaded and signed on time and anything else needed;
• →Escalation to management team when needed to accelerate the collection process.
• →Maintenance of client receivable ledgers processing account adjustments, small balance write-offs, customer reconciliations and credit memos (after proper approval is obtained);
• →Act as escalation support for peers. Provide guidance on sophisticated cases and support resolution of high-risk or sensitive accounts.
• →Document processes and standards: maintain clear, up-to-date procedures to support consistency, knowledge sharing, and onboarding.
• →Drive efficiency improvements identifying and implementing process enhancements to reduce manual work, improve accuracy and productivity
• →Support management in reporting preparing and analysing key metrics, ensuring data accuracy and providing insights for decision-making.
• →Ensure audit queries are answered in a timely manner;
• →Support cash allocation of multi-currency client receipts;
• →Meet defined department goals and activity metrics
• →Participate in team planning meetings
• →Provide department cover when required
• →Customers visits if required

• Bring 4-5 years’ experience in a high volume, high-pressure, credit and collections role within the ad-tech, tech and/or media industries;
• You may be studying towards a CICM qualification;
• Experience working in collections across different regions and currencies;
• ERP systems experience, preferably Oracle Cloud;
• Previous experience working with debt management and collections software would be advantageous (e.g. FIS GetPaid)
• Strong interpersonal and communication skills and ability to build positive working relationships across the department, within different teams and at every level in the organization;
• Demonstrate good judgement and ability to prioritize and handle multiple responsibilities;
• Self-motivated with an analytical outlook and good numerical skills;
• Able to work in a highly effective manner with a wide variety of partners to deliver exceptional, high-quality results;
• Able to lead a busy workload with conflicting priorities;
• Personable and approachable with a hands-on and can-do attitude with no place for egos;
• Strong customer service skills and the ability to liaise across multiple international locations;
• You share things we value: Openness, Grit, Agility, Vision, Generosity, Full-Heartedness in everything that you do.
• Fluency in a second language (German or French preferred) would be beneficial

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.