Director, Client Services

We are hiring a Director of Client Services to lead a front-line team of Account Managers and Traders, scale high-value partner relationships, and act as a strategic, in-market leader. This role blends people leadership, hands-on campaign and technical oversight, and cross-functional partnership with Product, Engineering, and Business Development to ensure partner growth, product adoption, and revenue performance. 

What you'll do: 

• Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting partner integrations and external demand generation.
• Own senior leadership relationships across a portfolio of agency and brand partners; act as primary escalation and in-market executive for high-value accounts.
• Become an expert on the use and best practices on The Trade Desk platform, and offer insights to clients on how to improve campaigns
• Identify strategic up-selling opportunities by understanding core client business needs
• Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
• Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides
• Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
• Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
• Make a positive contribution to the Trade Desk company culture 

Who you are: 

• 10+ years in digital media, or ad tech with strong exposure to advertiser/agency relationships; minimum 4+ years managing client-facing teams.
• Excellent client-facing communication and executive presence; proven ability to influence senior partners and cross-functional stakeholders.
• Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.
• Deep understanding of marketing ecosystem, digital media and industry knowledge.
• Expertise in working with ad tech and other optimization platforms is a plus
• Demonstrated success managing technical integrations or working closely with engineering/product teams. Strong analytical skills and comfort with metrics-driven decision-making.