Platform Support Coordinator

United States·Chicagomid

OtherCoordinator

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Quick Summary

Key Responsibilities

Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs Maintain the company’s ticketing system; answer, troubleshoot,

Technical Tools

OtherCoordinator

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

We are looking to hire a Platform Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We’re looking for someone who is enthusiastic about new technology, has some existing technical skills to be successful but more importantly the acumen to learn and grow in the role; you’ll never run out of things to learn here. You’re a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company.

Responsibilities

~1 min read

→Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
→Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
→Assist internal as well as external users of our platform
→Collaborate and share knowledge with fellow team members, both locally and across the globe
→Use agentic AI tools to facilitate issue resolution and speed up day-to-day tasks
→Multi-task, manage, and resolve transactional application support requests
→Executing Stored Procedures and querying our database using SQL
→Take initiative on tickets that can be completed without Development Team assistance
→Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
→Light after-hours/holiday coverage

Bachelor’s Degree from a four-year university or relevant substitute experience
2+ years relevant work experience as a support representative or similar client-facing role
Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
SQL and HTML experience is a plus
Experience with AI tools is not required, but a willingness to learn is expected.
Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
Effective time management skills – ability to prioritize and meet deadlines
Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience. #LI-LM2

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is

$39,800—$73,000 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.