Thinkahead13mo ago

Presales Solutions Architect - Collab

Gurugram, HaryanaFull Timemid

OtherSolutions ArchitectSoftware EngineeringPresales Solutions Architect

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Quick Summary

Overview

Technical Tools

expressms-teamssalesforcezoomcustomer-success

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs. This position requires technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience.

In-Depth Knowledge of:

Cisco Collaboration Stack:

Cisco Unified Communications Manager (CUCM)

Cisco Webex

Licensing and BOM creation via CCW

Cisco Contact Center Solutions:

Cisco Contact Center Express (CCX)

Webex Contact Center

Microsoft Teams Phone:

Teams Phone migrations

Licensing expertise

Voice Systems: