Product Support Specialist

IndiaRemoteFull Timemid

Customer SupportProduct Support Specialist

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Quick Summary

Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery,

Technical Tools

Customer SupportProduct Support Specialist

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Product Support Specialist (PSS) assists Ahead account managers through formal technical design assistance of Ahead’s solution and service offerings to existing and prospective customers. The PSS helps with technical aspects of a sales campaign. As a Product Support Specialist you are a part of the Engineering organization, responsible for quoting/sizing, building configurations, designing and architecting. Your goal as a PSS should be to help build skills, relationships, and industry credibility across more than one of these segments to drive product and consulting sales.

Time management and prioritization are essential attributes of a successful PSS. Your goal is to evolve into the technical thought leader for each of your clients.

Education is critical to your success at Ahead. You are expected to continually educate not only yourself, but also our clients and your co-workers.

Work closely with Account Teams and Sales Operations Specialists to produce bills of materials for customer specified solutions.

Complete configurations and quotes for all vendor hardware and software solutions.

Collaborate with Technical Architects to complete solutions performance analysis and sizing.

Gather Pre-Sales proposals and documentation for Project Transition process.

Complete pre-site qualification and documentation quickly and accurately.

Create baseline proposals and RFP responses.

Trains Technical Architects on opportunity and quoting process and tools.

Experience with Cisco CCW/Dell OSC/NetApp/HPE quote tools.

Bachelors degree in Computer Science, Engineering or equivalent.

Professional communication, presentation, analytical, and problem-solving skills.

Minimum of 2-5 years of hands on experience in a data center setting required.

Extensive knowledge of one or more of the following data center solutions: storage, networking, Compute, virtualization, data center management / automation, and security.

Resourceful

Able to work under critical conditions.

Respectful

Pleasant, courteous, and able to abide and follow guidelines set by our company’s culture

Communication

Strong interpersonal skills with excellent presentation skills

Able to communicate with all levels of resources.

Ability to influence others to achieve results

Leadership

Independent, self motivated, self starter and possess good working attitude.

Able to work well within the team and with partners.

Customer focused.

Results driven

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership