Senior Manager, Infrastructure and Operations

ChicagoRemotesenior

OtherDevOps & InfrastructureManager Infrastructure And Operations

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Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery,

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OtherDevOps & InfrastructureManager Infrastructure And Operations

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Senior Manager, Infrastructure and Operations will be responsible for ensuring the resiliency of our information systems and oversee the administration of our complex physical and cloud-based infrastructure. The ideal candidate will possess a strong background in implementing cutting-edge technologies and driving operational excellence, as well as experience managing infrastructure programs and teams. This individual will work with business leaders, managed services personnel and customers to create scalable and secure technology solutions across the enterprise.

Lead and mentor a team responsible for managing and maintaining the company's IT infrastructure, including servers, networks, storage, and cloud environments

Collaborate with cross-functional teams to define IT strategies, roadmaps, and solutions aligned with business objectives

Develop and implement IT policies, procedures, and standards to ensure security, availability, and performance of IT systems

Oversee the planning, design, implementation, and optimization of IT infrastructure projects and initiatives

Monitor and manage IT operational performance, including incident, problem, and change management processes

Drive continuous improvement efforts to enhance operational efficiency, cost-effectiveness, and service delivery

Manage vendor relationships and ensure optimal performance of outsourced IT services and solutions

Stay abreast of emerging technologies, trends, and best practices to recommend innovative solutions to clients

Collaborate with sales and business development teams to provide technical expertise and support during client engagements

Represent the company in industry events and engage with stakeholders to promote the company's security capabilities

Bachelor’s degree or equivalent experience.

10 or more years of experience in Technology, with at least 5 years in a leadership role.

One or more security certifications such as ITIL, CCNA, MCSA, or AWS/Azure is required.

Advanced levels of understanding of technologies including information security, applications, infrastructure, networking, telephony, virtualization, storage, data protection, cloud and VDI solutions.

Experience with SaaS and Cloud Provider (AWS, Azure, GCP) infrastructure and management

Excellent communication and interpersonal skills, with the ability to articulate complex technological concepts to a non-technical audience.

Experience managing and leading high-performing IT teams, including remote and cross-functional members

Knowledge of infrastructure automation techniques and technologies

Strong leadership skills and the ability to manage multiple projects and priorities

Highly organized and ability to work independently.

Commitment to confidentiality and ethical integrity.

Analytical, relationship builder, advocate, diplomacy, self-starter, planning and organization skills.

Transparent, enthusiastic, respectful, accountable, achieve excellence, and consistently delivers quality service to team members and the organization.

Ability to adapt and thrive in a dynamic work environment.