Senior Microsoft Cloud Services Engineer

Solution Design & Architecture 

• Architect enterprise-grade Microsoft solutions spanning Azure (networking, compute, storage, identity, security), Microsoft 365, Dynamics 365, and hybrid/on-premises infrastructure tailored to client business objectives. 

• Lead cloud migration and modernization assessments, including workload evaluation, Azure landing zone design, migration planning, and post-migration optimization. 

• Design and enforce security architectures using Microsoft Entra ID, Conditional Access, Defender for Cloud, Defender for Endpoint/Identity/Office 365, Microsoft Sentinel, and Purview compliance capabilities. 

• Develop and present architectural roadmaps, reference designs, and technical solution documentation for client engineering teams and senior leadership. 

Client Engagement & Advisory 

• Serve as a trusted technical advisor to enterprise clients, translating complex technology capabilities into clear business outcomes — cost savings, risk reduction, operational efficiency, and competitive advantage. 

• Lead discovery workshops, whiteboard sessions, and visioning engagements that align Microsoft platform capabilities with client strategic goals. 

• Partner with Client Success Managers and Technical Account Managers to deliver monthly operational reviews, quarterly business reviews, and proactive supportability assessments for major migrations or deployments. 

• Build long-term client relationships by demonstrating consistent technical depth, responsiveness, and a genuine commitment to client success. 

Technical Pre-Sales Support 

• Collaborate with sales, solutions engineering, and partner teams to scope, design, and present Microsoft-focused solutions in a consultative, outcome-driven manner. 

• Develop statements of work, proposals, technical response documents, and bills of materials for Intelligent Support, Managed Services, and Professional Services engagements. 

• Support go-to-market strategy by evaluating emerging Microsoft services, building demonstrations, and enabling internal sales teams on new solution offerings. 

• Leverage AHEAD’s Microsoft partnership programs — including ECIF, Azure Migrate & Modernize (AMM), and Azure Marketplace — to position solutions with maximum client value. 

Complex Issue Resolution & Escalation 

• Act as the senior escalation point for complex, cross-platform incidents spanning Azure, Microsoft 365, and hybrid infrastructure — diagnosing root causes, coordinating remediation, and driving resolution where standard support processes fall short. 

• Troubleshoot intricate interoperability problems across Microsoft and adjacent technologies, coordinating with multiple vendor support teams when necessary to deliver end-to-end resolution. 

• Perform root cause analysis on critical and high-severity incidents, documenting findings and implementing preventive measures to reduce future occurrence. 

• Contribute to operational excellence by developing knowledge base articles, troubleshooting guides, runbooks, and standard operating procedures that uplift the broader engineering team. 

Mentorship & Continuous Improvement 

• Mentor and coach engineers across the Intelligent Support and Managed Services teams, raising the technical bar through knowledge sharing, peer reviews, and structured development. 

• Stay current with Microsoft product roadmaps, feature releases, and architectural best practices; evaluate new capabilities and recommend innovations that enhance AHEAD’s service offerings. 

• Contribute to AHEAD’s internal communities of practice, participating in cross-practice development efforts as a subject matter expert for Microsoft technologies.