Senior Associate, Client Service

The Senior Associate role is a client-facing role designed for high performers with a track record of commercial delivery and a leadership mindset. Operating as a bridge between specialist managers and the Vice President, this individual is expected to own critical workflows, deliver against key performance metrics, and support operational continuity of the Dubai office 

This is a high-trust, high-visibility role focused on consistent target attainment, quality delivery under pressure, and the ability to operate autonomously while aligning closely with leadership priorities. You must bring structure, urgency, and strategy to every touchpoint, whether engaging clients, screening experts, or managing internal workflows.

Senior Associates are measured on commercial impact, operational readiness, and executional excellence. 

• Rapidly triage and assign briefs, ensuring no client requests go untracked within and relevant experts are identified and pitched within set SLAs.
• Take full ownership of expert delivery by custom sourcing and cold calling on all assigned projects, ensuring high relevance and speed.
• Deliver expert relevance statements with attention to project context. Reduce formatting or language inconsistencies to near-zero.
• Negotiate expert fees to reduce spec cost without compromising on fit or credibility.

• Lead project launches (both live projects and proposals) with speed and clarity, summarizing client goals, proactively proposing solutions and asking strategic questions to clarify ambiguities.
• Tailor outreach strategies to align with complex or strategic briefs, directly driving call conversion and client impact.
• Proactively identify opportunities to upsell additional services and additional profiles that align with client objectives.
• Take ownership of unresponsive clients by re-engaging them directly, surfacing fresh angles, proposing new expert types, and driving the project forward with urgency and creativity.

• Drive individual productivity through structured daily check-ins, priority setting, and assigned task ownership.
• Maintain clear records of owned projects and priorities and keep them maintained on a daily basis.

• Partner with managers to train juniors through live call coaching, email shadowing, and feedback loops.
• Provide structured, constructive feedback with a company-first mindset especially in moments requiring tough or corrective input.
• Model resilience, composure, and commercial thinking in moments of ambiguity or workload strain.

Beyond pay, you can expect clear performance goals and to be recognised for your contributions. After 1 year of strong results you could transition from being an individual contributor to managing your own team and client segment - a huge career milestone. Depending on your aspirations, you may also get the opportunity to second or progress into a different role across the Organisation, for example in Sales, Account Management, Product or other business functions.

We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

Salary: Competitive base salary of AED 245,000  with access to our uncapped bonus scheme after just 1 month. Plus an increase of AED 10,000 on your base salary upon performance milestone achievement (average timeframe is after your 1st successful year in role). In Year 1 as a Senior Associate, an average performer can expect to earn at least AED 61,000 OTE but our top performers make more!

• Vacation: 25 vacation days and 2 personal days

• Holidays: All public holidays

• Volunteer Time: 2 CSR volunteer days annually.

• Private insurance with comprehensive coverage