Customer Safety Specialist

At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.

This position has two openings, both working an 8:00 AM–5:00 PM schedule.

One role is Tuesday–Saturday, while the other is Sunday–Thursday.

The Customer Safety Specialist serves as a critical control point within the organization, ensuring the accurate intake, documentation, tracking, reconciliation, and reporting of all Adverse Events, Customer Complaint Forms (CCFs), and counterfeit product inquiries received by Customer Service. This role operates at the intersection of Customer Service (CS), Medical Affairs and Quality Assurance (QA), ensuring customer safety and satisfaction, regulatory compliance, data integrity, and timely submission of safety-related documentation within required 24-hour timelines. 

The Customer Safety Specialist is a key compliance safeguard within the organization. This position directly protects customers, supports regulatory obligations, and mitigates organizational risk. Accuracy, timeliness, and disciplined follow-through in this role are essential to maintaining brand integrity, regulatory compliance, and customer trust. 

The position requires exceptional attention to detail, strong cross-functional communication skills, and disciplined follow-through to ensure every case is tracked through final resolution and aligned with internal SOPs and external regulatory reporting.