Apartment Maintenance Coordinator (Must have maintenance experience!) - Willow Hill

Maintenance Coordinator – The Connection That Keeps Our Community Running

***** Must have maintenance experience! *****

• Receive and triage maintenance requests from residents via phone, email, or online portal.
• Communicate clearly with residents about service timelines and follow up to ensure satisfaction.
• Prepare and maintain work orders, invoices, and maintenance records with accuracy.
• Assist management with maintenance goals, make-ready schedules, and occupancy/retention targets.
• Provide weekly and monthly maintenance reports to the Property Manager as needed.
• Track maintenance expenses, process invoices, assist with budget monitoring, and maintenance bookkeeping to support accurate financial reporting.
• Lead and coordinate end-to-end apartment turn process, from move-out to move-in ready, ensuring units are completed within budget and deadlines.
• Conduct move-out and pre-move-in inspections, documenting unit condition and creating detailed scopes for each turn.
• Develop and manage turn schedules, sequencing vendor and in-house projects to minimize vacancy loss.
• Source, coordinate and oversee third-party vendors and contractors for turn work, ensuring quality, timeliness, and adherence to scope.
• Conduct quality control and walk completed units prior to marketing/move-in.
• Maintain documentation and records.
• Communicate turn progress and timelines regularly to the Property Manager, Service Director and Leasing Manager.

• Minimum 2 years of maintenance technician or related experience.
• Exceptional customer service skills.
• Customer-first mindset with strong organizational and administrative skills.
• Ability to understand maintenance processes and metrics.
• Proficiency in property management systems, spreadsheets, and reporting tools.
• Calm, professional problem-solver who thrives in a fast-moving environment.
• Must be familiar with Entrata or other property management software (i.e. Yardi, OneSite).
• Must be familiar with MS Office.
• HVAC or EPA certification preferred.