Student Success Coordinator

United States·Norfolkmid

OtherCoordinator

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Quick Summary

Overview

Training Tomorrow's Technicians to Become Skilled, Employable and Essential. About Us – Big Changes, Better Benefits – Join us! At Tidewater Tech ,

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OtherCoordinator

What We Offer

~4 min read

At Tidewater Tech, we are committed to helping adult students develop the skills necessary for meaningful entry-level careers. Founded in 1969, our institution is steeped in a tradition of career education and workforce development. As a leading educational provider in the trade industry, our programs, designed in collaboration with industry leaders, ensure that students are well-prepared for today’s workplace. With high academic standards and hands-on training, we create a learning environment that supports student success. At Tidewater Tech, we’re dedicated to shaping the next generation of skilled professionals.

Are you seeking an opportunity to have a meaningful impact every day? If so, we would love to hear from you!

About the Role

Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes.

As a Student Succes Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion.

Key Responsibilities

Performance & Accountability

✓Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression

✓Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability

✓Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion

✓Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up

✓Support accommodation requests, resource referrals, and appropriate escalation as needed

✓Accurately document all student interactions and outcomes

✓Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics

✓Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed

✓Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes

✓High School Diploma or GED required

✓Associate or bachelor's degree preferred

✓1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role

✓1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred

✓Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach

✓Comfortable working in a metrics-driven environment with shared accountability

✓Proficient with Microsoft Office and willing to learn new systems

✓A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed

✓401(k) with company match

✓Comprehensive health, dental, and vision insurance

✓Life insurance options

✓Paid parental leave