Brand Designer Lead

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

This is a 70% hands-on / 30% leadership role. The majority of your time you'll be in the work itself - designing, producing, and iterating performance creatives.
The remaining 30% is about leading: managing a team of 2 designers, giving direction, mentoring, and building a creative operation that runs with ownership and accountability.

• Staying across all three brands (Tidio, Lyro, Hubi) - understanding their challenges, positioning, and priorities to ensure design output stays aligned and purposeful.

• Implementing new brand identity across website assets, presentation decks, and print materials, as well as conducting data analysis to evaluate brand performance

• Leading and mentoring a team of 2 designers (Web& Performance) - giving direction, fostering a proactive, end-to-end ownership mindset, and holding people accountable in line with our values.

• Owning the creative process end-to-end - from systemizing production workflows and managing budgets to making data-driven decisions on what to scale or cut.

• Overseeing and producing all necessary materials throughout the rebranding process.

• Stacking and managing AI tools for video and UGC production (Runway, Sora, HeyGen, Arcads, Captions, Creatify, ElevenLabs, Kling, etc.) - choosing the right tool for the job, not the other way around.

• Hands-on experience designing performance assets for SaaS, e-commerce, or D2C.

• Proven experience translating brand guidelines into digital and print deliverables, including websites, decks, and collateral, supported by data-driven performance evaluation.

• Strong project and production management skills - you can run a multi-brand creative operation, juggle freelancers and internal stakeholders, and keep quality high without bottlenecks.

• A strong understanding of the paid social funnel - you know how hook, body, and CTA work together, and what separates a top-funnel creative from a retargeting one.

• Experience managing or mentoring designers - you know how to give direction without micromanaging and how to build accountability into team culture.

• The ability to balance hands-on craft with team leadership - comfortable spending the majority of your time executing at a senior/staff level while also owning people, process, and direction.
  
  

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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