IT Help Desk Administrator

Job tasks include, but are not limited to:

• Providing excellent customer service, Helpdesk assistance, tech, email and phone call support. 

• Providing assistance for Apple Mac and Microsoft Windows desktops, laptops, Chromebooks, iPhones and Android devices.

• Diagnosing and resolving a wide range of technical issues remotely and/or on-site.

• Ensuring all call details and resolutions are entered into the ticketing system according to procedure. 

• Assisting with resetting passwords, recovering files, training on proper computer use, and configuring mobile devices and laptops.

• Resolving issues related to network printers, scanners, copiers, fax machines, phone, patch panels and computers.

• Managing account creation, equipment set up, account archiving, equipment retrieval, etc. for new hires and terminations.

• Asset Management inventory and tracking.

• Providing support for site locations in Sunland, Van Nuys, Upland and Downtown Los Angeles.

• Coordinating and managing technology setup for outside events, management meetings, training sessions, board meetings and parents' evenings, as needed.

• Being readily accessible via mobile phone and email during off-hours, if necessary.

• Assisting with other duties and projects, as assigned.