Head of Retail Learning, South Asia Pacific

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

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The Head of Retail Learning, South Asia Pacific is responsible for defining and leading the regional Retail Learning strategy across seven diverse markets, ensuring alignment with global learning priorities, regional commercial objectives and local market needs. Acting as a strategic partner to Retail Excellence, Market Leadership, Human Resources and Global Retail Learning, this role translates business priorities into scalable learning solutions that strengthen client experience, selling effectiveness, leadership capability and retail performance across the region.

This regional leadership role has a broad remit spanning strategy, governance, execution and continuous improvement of Retail Learning. The role sets the direction for how learning is prioritised, delivered and embedded across markets, with a focus on building capability in product knowledge, clienteling, selling ceremony, service excellence, retail leadership and coaching effectiveness.

The Head of Retail Learning will be instrumental in building and leading a high-performing team, with a target structure of 10 Retail Learning Managers and Field Coaches. They will establish clear priorities, consistent standards and strong operating rhythms, while enabling market teams to adapt global programs and tools in a way that is relevant, commercially focused and culturally appropriate.

The ultimate purpose of Retail Learning is to develop confident Tiffany brand ambassadors and retail leaders who deliver exceptional client experiences, apply a strategic approach to selling and client development, and contribute to sustained productivity, brand loyalty and market share growth across South Asia Pacific.
 

• Define and lead the South Asia Pacific Retail Learning strategy, ensuring clear alignment with global priorities, regional business objectives and market-specific commercial needs.
• Establish the regional learning roadmap, annual priorities, operating rhythms and governance processes to ensure consistency, focus and accountability across markets.
• Partner with Global Retail Learning to influence program development, provide regional insights and ensure global curriculum is relevant and effectively adopted across South Asia Pacific.
• Build strong cross-functional partnerships with Retail Excellence, Market Leadership, Human Resources, Client Relations, Merchandising and Operations to translate business priorities into learning interventions.
• Balance regional consistency with market relevance by guiding localisation of tools, resources and programs while safeguarding Tiffany standards and client experience expectations.
• Oversee learning budget, resource allocation, project plans, supplier partnerships and delivery timelines to ensure programs are executed with quality, discipline and commercial impact.

• Define regional learning KPIs and success measures that connect training activity to business outcomes, client experience, service standards and sales performance.
• Use LMS data, participation metrics, field observations and business results to assess program effectiveness and identify capability gaps across markets.
• Provide regional insights, recommendations and feedback to Market Leadership, Managing Directors, Retail Excellence and Global Retail Learning to inform future priorities and program design.
• Drive continuous improvement by evaluating return on learning investment and ensuring programs are simplified, scalable and focused on measurable behaviour change.

• Ensure effective regional deployment of Tiffany Retail Learning curriculum and global programs, with clear market activation plans and consistent standards of execution.
• Partner with market Retail Learning teams to adapt, design and deliver learning solutions that address identified capability gaps and support commercial priorities.
• Champion integrated learning journeys that combine formal training, field coaching, leadership routines and on-the-job application to embed sustained behaviour change.
• Provide structured feedback to Global teams on program adoption, market relevance and opportunities to enhance learning materials for the region.

• Consult with regional and market leaders to identify capability priorities, business challenges and opportunities to accelerate retail performance.
• Partner with Retail Learning Managers, Field Coaches, Market Leadership and Human Resources to support targeted development plans for key retail populations, including Store Leaders, Team Managers and high-potential talent.
• Recommend learning resources, coaching interventions and performance support tools to close knowledge, skill and behaviour gaps across markets.
• Strengthen the capability of Store Leaders and Team Managers as sales coaches and high-impact people leaders who can sustain learning outcomes in the field.

• Lead, animate and coach the South Asia Pacific Retail Learning community, creating a strong regional network of Retail Learning Managers and Field Coaches who share common standards, priorities and best practices.
• Establish regular community routines, forums and touchpoints to cascade global and regional priorities, build alignment, exchange market insights and accelerate adoption of key learning initiatives.
• Coach and develop Retail Learning Managers and Field Coaches to strengthen facilitation quality, coaching impact, stakeholder influence and business acumen.
• Create mechanisms for peer learning, sharing of success stories and replication of high-impact practices across markets.
• Ensure in-store coaching is consistently embedded through market routines and that field coaching activity supports measurable improvement in client experience, selling behaviours and retail leadership effectiveness.
   

• 10+ years retail/training experience, instructional design, classroom facilitation or performance consulting experience. 
• Bachelor’s degree or above 
• Experience in leading teams (direct reports and cross-functional)
• Focused on delivering excellence
• Strong ability to demonstrate influence and champion for change
• Continuous improvement mindset with the agility to shift priorities as the needs of the business evolve
• Appreciation of retail / luxury
• Demonstrated experience setting training strategies that are aligned to business objectives
• Highly effective facilitation and presentation skills.
• Highly organized with ability to execute innovative solutions. 
• Strong interpersonal skills and the ability to work collaboratively with all levels of employees. 

Preferred

• Gemological Diploma 
• Instructional Design Experience