Team Manager / Responsable adjoint(e) de boutique – Paris (H/F) – CDI

Depuis près de 190 ans, Tiffany & Co. incarne l'excellence, l'élégance et le savoir-faire joaillier. Symbole de beauté, de romantisme et de la célèbre Blue Box®, la Maison s'est forgée une réputation mondiale grâce à ses créations emblématiques, son héritage d'exception et son engagement constant en faveur de l'innovation et du développement durable.

Chez Tiffany & Co., nos collaborateurs sont passionnés, exigeants et profondément engagés envers notre marque. Nous cultivons un environnement où l'excellence, le respect, la collaboration et le sens du service sont au cœur de chaque interaction. Notre ambition est d'offrir à chacun de nos clients une expérience unique, fidèle à l'univers Tiffany.

Rejoindre Tiffany & Co., c'est intégrer une Maison prestigieuse qui valorise les talents, encourage le développement professionnel et récompense l'excellence.

• Manage and motivate the team to consistently achieve or exceed store sales target. 
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally and effectively modeling the Tiffany Experience. 
• Drive business through key product pillars and KPIs. 
• Partner with Store/ Sales Manager to create, communicate and execute a vision for the sales team.   
• Regularly communicate corporate strategies and initiatives to Client Advisors to increase sales.  
• Partner with Store/ Sales Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Client Advisors.
• Use sales reporting tools to create recommendations for increasing sales.

• Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
• Ensure exceptional operational support to drive sales and service. 
• Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices 
• Ensure compliance with all internal control procedures. 

• Partner with Store/ Sales Manager to attract, hire, and retain top talent to cultivate a climate of high performance. 
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent. 
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. 
• Set and communicate clear and challenging goals. 
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.  
• Partner to develop individual action plans with Client Advisors to increase sales and improve performance.  

• Minimum of 3 years of retail or luxury retail management experience or relevant customer related experience (e.g., hospitality). 
• Proven track record in sales generation, managing the achievement of sales results. 
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays. 
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. 
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system. 
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). 
• Strong leadership skills and the ability to engage and motivate team members. 
• The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members.  
• Strong verbal and written communication skills.  
• Proven ability and desire to work in a fast-paced, changing environment. 

• Proficiency in a second language. 
• A college/university degree.  
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.