Customer Marketing Manager

Time Doctor is a workforce analytics platform that gives leaders AI-powered, actionable insights into how work actually happens. By turning activity and productivity data into practical intelligence, Time Doctor helps organizations make smarter decisions, support employee well-being, and lead with trust, not control, across remote, hybrid, and in-office teams.

We’re looking for a Customer Marketing Manager to own the post-sale marketing function at Time Doctor. This is a solo ownership role — you’ll be the dedicated person responsible for ensuring our existing customers are engaged, successful, expanding, and advocating for Time Doctor in the market.

• ❌ Marketers who only send newsletters and call it customer marketing — you need to own retention and expansion outcomes

• ❌ People who wait for CS to flag problems — you use data to identify expansion opportunities and support retention efforts proactively

• ❌ Generalists who have never owned a post-sale marketing motion end-to-end

• ✅ A commercially minded marketer who connects customer programs to retention, NRR, and expansion revenue

• ✅ Someone who has built and run customer lifecycle and advocacy programs in a B2B SaaS environment

• ✅ A strong writer who creates customer communications that actually get read and acted on

• ✅ Someone who uses data to segment customers, identify risk, and personalize outreach at scale

• ✅ Someone curious about AI and already using it to work smarter

• Own post-sale marketing programs that drive engagement, product adoption, and retention across the customer base

• Develop lifecycle campaigns tied to key customer milestones — onboarding, feature adoption, renewal windows, and expansion triggers

• Use customer data and product usage signals to segment the base and deliver relevant, timely communications

• Partner with Customer Success to identify at-risk accounts and support proactive retention efforts through targeted campaigns

• Use product usage and engagement data to monitor customer health signals and trigger appropriate marketing responses in coordination with CS

• Build and execute campaigns that drive expansion revenue — upsell, cross-sell, and seat growth within existing accounts

• Collaborate with Product Marketing to ensure customers understand the value of new features and product updates

• Develop messaging that helps CS teams position upsell conversations more effectively

• Own and develop TD Academy, Time Doctor's customer education platform. Build course content, manage the learning roadmap in alignment with product releases, design lifecycle triggers tied to enrollment and completion, and measure Academy's influence on adoption, expansion, and retention outcomes.

• Build and manage Time Doctor’s customer advocacy program — identifying champions, nurturing relationships, and activating them as references, reviewers, and case study participants

• Own the pipeline of customer stories, testimonials, and case studies in partnership with Content and PMM

• Drive reviews on G2, Capterra, and other key review platforms to strengthen Time Doctor’s market presence

• Design and run customer feedback programs (surveys, NPS, interviews) to surface insights that inform marketing strategy, product priorities, and messaging

• Synthesize customer feedback into actionable recommendations for Marketing, Product, and CS leadership

• Maintain a pulse on customer sentiment, identifying trends before they become retention problems

• Partner with Customer Success as the primary marketing counterpart for post-sale programs

• Work with Product and Product Marketing to incorporate upcoming launches and feature updates into customer-facing campaigns

• Collaborate with Demand Generation on expansion and win-back programs that involve the existing customer base

• Support Partner Marketing on customer-facing joint initiatives where relevant

• 3+ years of experience in customer marketing, lifecycle marketing, or a customer-focused B2B SaaS marketing role

• Proven experience building and running customer advocacy, retention, or expansion programs — not just contributing to them

• Strong understanding of customer journey mapping, lifecycle segmentation, and post-sale marketing motions

• Demonstrated use of AI tools to improve content production, personalization, or campaign efficiency -- not just familiarity, but active use in a professional context

• Hands-on experience with marketing automation and CRM tools (HubSpot experience strongly preferred)

• Ability to analyze customer data and product usage signals to inform targeting and program design

• Excellent written communication skills — you can write an email that customers actually open, a case study that resonates, and a campaign brief that gets alignment

• Experience working cross-functionally with Customer Success, Product, and Marketing teams

• Experience working in a remote or distributed team environment

• Experience at a B2B SaaS company with a mid-market customer base

• Background in workforce management, HR tech, or productivity software

• Experience running NPS or CSAT programs and translating results into marketing action

• Improvement in customer retention rates and reduction in voluntary churn

• TD Academy enrollment, completion, and measurable influence on retention and expansion cohorts

• Expansion revenue influenced by customer marketing programs

• Growth in the number of active customer advocates, references, and reviews

• Engagement rates across customer lifecycle campaigns (open rates, activation, adoption metrics)

• Quality and volume of customer stories and social proof assets produced

• NPS and CSAT trends over time

🌍 This is a full-time, 100% remote role, giving you the freedom to work from anywhere.

🤝 Equal opportunity employer — we deeply value diversity and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

🗺️ We hire globally. Depending on your location, you may join as a full-time employee or contractor. Our Talent Attraction team will walk you through all the details during your first interview.

We’re a global team building the future of workforce analytics, focused on visibility, trust, performance, and growth. Our mission is to empower people and companies to thrive in the modern world of work, while giving business leaders the confidence to scale.

We’re a fully remote, async-first company with 150+ team members across 35+ countries. We collaborate across time zones and cultures and value thoughtful, data-informed decision-making. We’re looking for globally minded people who want to help shape the future of work through data, trust, and empowered leadership.

Learn more about us here: https://people.timedoctor.com