Senior Manager, Solutions Engineering - East

North America (Remote)Remotesenior

OtherSolutions Engineering

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Quick Summary

Key Responsibilities

Recruit, hire, and develop new solutions engineers and coach them on providing technical expertise to customers through sales presentations, solution designs, demonstrations,

Technical Tools

OtherSolutions Engineering

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Tines is seeking a Senior Solutions Engineering Manager to develop, grow, and manage a high-performing team of Solutions Engineers in the Eastern US region. The ideal candidate will partner with Sales, Professional Services, and Customer Success teams to build a high-growth business in this strategic region. You will provide guidance and a roadmap to success regarding the implementation of Tines' solutions with new and existing customers while developing and executing impactful regional strategies.

The successful candidate is a natural collaborator who thrives in a fast-paced, high-growth environment where you are developing and executing account strategies, building and mentoring a high-performing team, and collaborating cross-functionally with every area of the organization.

Responsibilities

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→Recruit, hire, and develop new solutions engineers and coach them on providing technical expertise to customers through sales presentations, solution designs, demonstrations, and POVs
→Partner with your Sales Leader counterparts to create a strategic GTM plan for the Eastern US region with clear deliverables, alignment with cross-functional teams, and measurable business outcomes
→Be a key member of the Eastern US leadership team for Tines with ownership of all pre-sales aspects of the business for the region
→Participate in success execution as both a player and a coach, performing account activities including opportunity coaching, account strategy, and technical executive sponsorship
→Collaborate cross-functionally with Sales, Marketing, Customer Success, Sales Enablement, Product & Engineering, and the Partnerships teams to create a consistent and scalable customer journey
→Foster an inclusive and collaborative solutions engineering environment with a culture of coaching, learning, growth, development, and feedback
→Act as an escalation point for pre-sales technical issues from the field
→Provide effective technical leadership and direction in customer meetings – sharing technical trends, competitive, and product information

A strong technical background in automation, security, and traditional integration technologies
Prior hands-on experience in solutions engineering or technical pre-sales
Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike
Experience in nurturing the development of highly skilled teams
Ability to gain trust across internal and external functional leaders
Exceptional communication skills to understand customer needs and navigate to successful outcomes
Decision making based on data with a willingness to experiment and iterate
Ability to motivate change within customers and internal organization

Requirements

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5+ years of experience as a Solutions Engineering leader
Track record in building organizations and hiring and training top talent
Ability to identify and communicate the business value of technology decisions
Experience as a Pre-Sales Engineer within the enterprise software industry
A passion for team and team members' success by providing technical guidance and coaching and enabling career development

What We Offer

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Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

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